Fresco is stuck on 'Saving' with no way to use the app or access my files

Report · Mar 30, 2022

Hi, I'm working with a large file that's very important for my work as a professional illustrator. I went into Adobe Fresco this morning to continue my work and it's forever stuck on the 'Saving' screen, assuming it's still saving my progress from my last session?

Right now, my Adobe Fresco is bricked and I don't have access to any of my older files or the one I'm working on (the one being saved) because it's stuck on the 'Saving' prompt. See attached screenshot below.

I'm using iPadOS 15.4 with the latest version of Fresco

My internet speed is fast and consistent so it's not an issue with my internet connection.

Things I've tried:

I have tried quitting Fresco and opening it again

I have tried restarting my iPad and opening Fresco again.

Please help me get access to Fresco and my files again!!

Report · Mar 31, 2022

have you tried deleting the app and adding it back in again?

Report · Jul 19, 2022

You lose all animation progress if you delete

Report · Jul 19, 2022

I'm about to have to do 15 hours of animation over again and I am not pleased. I may move to the competitor

Report · Jul 20, 2022

You've stated it's a large file. Do you have enough space to be processing the file in order to save it?

Do you have Fresco on a Desktop system? Can you access the file in question or any other Fresco file from there?

Personally if I was working on a file in a professional capacity, I'd be using one of Adobe's dedicated Animation apps (or even Photoshops timeline) rather than Fresco which is still in development mode for many features.

Report · May 10, 2023

I seem to have the same issue. Currently stuck at the saving menu. I have roughly 500 frames on a layer and a project due to tomorrow. 3 Hours of work at midnight. I have to take a screenshot and explain that my work is simply non accessible. I'm using Fresco for it's simple approach to animation. If I wanted to use other programs, I would have. The issue is they have a lot of unimportant distracting additions. Photoshop is another can of worms with how difficult it is to animate simple things in it. Why does Fresco have an animation option if we are not supposed to use it? I have good wifi connection and a setup dedicated to handling such work. Should I want overnight for the file to maybe save or actually abandon the idea altogether? My saved progress is roughly 30 minutes of initial work...