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Fresco keeps crashing Surface Pro

Community Beginner ,
May 11, 2020 May 11, 2020

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I installed Fresco and when I open it, it's takes some time loading documents and them just closes.

I have access to creative cloud storage and all requirements are met. I tried using the LogCollector. But it doesn't save any file and errors on uploading.

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Adobe Employee ,
May 15, 2020 May 15, 2020

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Hi there,

 

Sorry to hear about this. That's definitely not a typical experience with Fresco.  Could you please try the steps shared on this similar discussion (https://community.adobe.com/t5/fresco/fresco-is-crashing-while-starting/m-p/11062920?page=1#M1889) and let us know how it goes.

 

Regards,

Srishti

 

 

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Community Beginner ,
May 16, 2020 May 16, 2020

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Hi,

 

I already tried this in the previous version of Fresco and it didn't help at all. I also tried it again with the current version and nothing changed sadly..

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Adobe Employee ,
May 26, 2020 May 26, 2020

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Hi Yannick. 

 

Are you able to keep Fresco open long enough to message us through the app's Report A Bug link (with that we'll be able to see all of the device/app information)?

 

If you haven't tried already, please give it a try: Tap the gear icon icon in the upper right corner of the Home screen then from the App Settings menu Help > Report A Bug. 

 

Sue. 

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Community Beginner ,
May 27, 2020 May 27, 2020

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Hi Sue,

 

I opened Fresco before Creative Cloud had been loaded. It took around 30sec until the "Loading documents" dissappeared. I used the report a bug functionality, as I couldn't create any documents. I restarted Fresco and the same behaviour as previously appeared again. As long as it is in the loading documents state, i can't go to the gear icon.

 

Yannick

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