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Fresco keeps crashing when opening on Windows 11

New Here ,
Jun 30, 2022 Jun 30, 2022

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When I open fresco, sometimes I am able to open documents and work, however the majority of the time the program will freeze and then crash in the home page, and even if I get a document open it will crash, especially if I use watercolour brushes. How can I fix this?

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Activation installation and billing

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Community Expert ,
Jul 04, 2022 Jul 04, 2022

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Firstly check that you system fully meets the necessary system requirements. It should since you've been able to install it. If it does then I'd send a bug report, preferably through the app via App Settings > Help > Report a bug so that your device details are contained within the email. Otherwise if you can't get to that due to crashing send an email to (frescohelp at adobe dot com)

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Adobe Employee ,
Jul 04, 2022 Jul 04, 2022

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Hello @Elizabeth25083593u3ut 


Kindly share your Fresco version and output of dxdiag from your system. Following are the steps:

  • Type dxdiag in the search box
  • Click on dxdiag Run Command 
  • Click Save All Information

 

Regards,

Rohit

 

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