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Fresco keeps saying my Cloud storage is full

New Here ,
Sep 20, 2022 Sep 20, 2022

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Hi

 

Everytime I use Fresco it says that it can't syncronise because my Cloud storage is full. But I have only used 6,7 out of 100 GB. I have tried reinstalling the app but I keep getting the same error message.

I have the iPad Pro 2021 12,9" with plenty of storage as well.

How do I fix this?

 

Thanks

Mikkel

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Syncing & Storage

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Adobe Employee ,
Sep 20, 2022 Sep 20, 2022

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Hello mikkel skovb13025929,

 

Sorry to hear about this experience. Would you mind sharing a screen recording of the problem so we can investigate this further? Also, share some more information like the exact version of the iPadOS and Fresco and screenshots showing the available storage on the device and the cloud storage.

 

Looking forward to your response.

 

Thanks,

Anubhav

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New Here ,
Sep 28, 2022 Sep 28, 2022

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Hi Anubhav

 

Thanks for replying. I am attaching a few screenshots of the problem and of my available storage space, both in icloud and on the device.

The iPadOS version is15.6 and model is iPad Pro 2021 12,9" (5th generation).

Adobe Fresco is Version 3.9.1

 

Thanks

Mikkel

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Community Expert ,
Sep 30, 2022 Sep 30, 2022

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Can you sign out and then back in to Adobe Cloud and see what happens

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New Here ,
Oct 04, 2022 Oct 04, 2022

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I tried it and unfortunately it didnt work

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Community Expert ,
Oct 05, 2022 Oct 05, 2022

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Well, I'm stumped.  Hopefully we can figure out a solution

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New Here ,
Oct 07, 2022 Oct 07, 2022

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I hope so too, Dave.

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Community Expert ,
Oct 07, 2022 Oct 07, 2022

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Maybe delete and reinstall the app?

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New Here ,
Oct 09, 2022 Oct 09, 2022

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I tried that also. Still the same problem

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