• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Fresco on iPad pointing to outdated libraries

Community Beginner ,
Jul 31, 2023 Jul 31, 2023

Copy link to clipboard

Copied

I created a new Adobe account last year, as my previous one was through my former workplace. Ever since, I have been unable to access my CC Libraries through Fresco on my iPad. All my other apps (AI, PS, etc), both desktop and mobile versions, can freely create and use assets through my libraries, but Fresco seems to be pointing to a handful of "old" libraries created under my previous account. I cannot access the current libraries no matter how many times I reinstall Fresco, log out and in, or any number of "weird tricks" I've tried to get Fresco on board with the other apps.

Over this past year, I have spent numerous hours on the phone and chat with different Adobe Help techs, who ask me to jump through the basic troubleshooting steps ad nauseum, only to promise to "contact me later" with a solution (which never comes). This post is a desperation move.

I'm hoping someone has had a similar issue that they have a solution for, or is more familiar than Adobe Help Techs with how Fresco and CC Libraries work.

Summary: New Adobe ID created, Old Adobe assets migrated, Old Adobe ID deleted (?), New Adobe apps all work fine with CC Libraries except for Fresco on iPad, which seems to be pointed to the Libraries of the Old Adobe account. Works created in Fresco are visible in the "recent" files on the other apps, so it is only the libraries that are the problem.  Any suggestions?

TOPICS
Syncing & Storage

Views

66

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 01, 2023 Aug 01, 2023

Copy link to clipboard

Copied

LATEST

Did you try going through the app to report a bug? App Settings > Help > Report a bug.

This will send the Fresco developers an email, in which you can explain what is happening and it will include your device/app details and that might be enough to help them help you connect Fresco to the correct libraries.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines