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Callie Grace5ECF
Participant
November 9, 2020
Question

Fresco Will Not Launch

  • November 9, 2020
  • 1 reply
  • 1345 views

Hi,

I got Fresco on my surface pro at the beggining of quarantine with the free 3 month adobe access and it worked fine. I deleted it, and half a year later my university gave me the adobe creative cloud suite so I decided to get it again. Now, when I try and open Fresco the app will launch and then close immediately. I have tried to look for answers all over the internet but I cannot find anything. I have about 5 adobe apps currently running, and I have about 30 gigs of storage. I have tried uninstalling + installing. I have also tried left clicking and mannually telling it to launch, but nothing works. Please help, Fresco is my favorite!! 

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1 reply

Sue Garibaldi
Community Manager
Sue GaribaldiCommunity Manager
Community Manager
November 9, 2020

Hi Callie. 

 

Are you seeing any error messages when Fresco closes? If you are, please post a screenshot of what you're seeing.

 

Sue.

C
Callie Grace5ECFAuthor
Participant
November 9, 2020

Hi,

I am not seeing any error messages, it just opens, acts like it is loading and then closes 

Sue Garibaldi
Community Manager
Sue GaribaldiCommunity Manager
Community Manager
November 9, 2020

Hi Callie. 

 

A coupe of things: 

* Have you tried signing out and signing back in to the Creative Cloud Desktop App?

* If you've tried that and it hasn't worked, have you tried uninstalling/reinstalling the Creative Cloud Desktop App? (Here's how to do that: https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html)

 

If neither of those work, I'll tell you how to share your system logs with us. 

 

Sue.

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