Fresco won't open on brand new HP computer

Community Beginner ,
Aug 06, 2021 Aug 06, 2021

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Hello-

I have read and reviewed many posts-

I have and open all my Adobe items- Photoshop, Illustrator, Acrobat through Creative Cloud - my computer has no issues except Fresco opens and I see the front desktop of Fresco and then it pops off.

 

I reviewed DaveJCummings requirements for my computer and I have everything?

Other suggestions- everyithign else runs fine and Freso runs fine on my iPad- small screen- I want to work on my huge screens-

 

Thank you

Kelly

 

computer HP

Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz 1.50 GHz

16.0 GB (15.7 GB usable)

Windows 10 Home

 

default9jzlhxro6smq_0-1628259224211.png

 

Adobe Community Professional
DaveJCummings
Adobe Community Professional , Aug 05, 2021

I know, not all windows devices are compatible with Fresco. Here's what Fresco is
compatible with helpx.adobe.com/fresco/system-requirements.html? promoid=45P49TCS&mv=other 

 

Dave J Cummings 
Adobe Community Professional , 
Aug 05, 2021

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I know,  not all windows devices are compatible with Fresco.  Here's what Fresco is compatible with https://helpx.adobe.com/fresco/system-requirements.html?promoid=45P49TCS&mv=other 

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Adobe Community Professional ,
Aug 08, 2021 Aug 08, 2021

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I would suggest sending an email directly to (frescohelp at adobe. dot com) give them your computers system info and let them know exactly what is happening.

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