I cannot get Fresco to open on my Ipad

[todd cooper]

I am using an ipad Air th Generation.

I have updated my ios to 18.3.1 and then installed Fresco. 

At first, the app opens and just freezes.

Now, when i try to open the app, it just crashes and never even opens.

Any help would be appreciated.

[Anubhav M]

Hello @todd cooper,

Would you mind checking if all of your work is synced online (https://adobe.ly/3XsGWxX)? If yes, try deleting Fresco, restarting your device, and then reinstalling the app to check if it helps.

If the issue persists, kindly share the crash report so that we can investigate this further:

• Open iPad Settings > Privacy & Security > Analytics & Improvements > Analytics Data. You will see file names like “JetSam-2023-01-03-083327.ips” (2023-01-03 is the date in the log, and 083327 is the time). Look at the timestamp to ensure you share the recent log file after the crash.
• Upload the file to a file-sharing service and share a link to the file here or via DM.

Looking forward to hearing from you.

Anubhav

[todd cooper]

Thanks for the help, that worked on the first try!

[Anubhav M]

Hello @todd cooper,

I'm glad to hear that your issue has been resolved. Let us know if you have any more questions or concerns. We're always here to help.

Anubhav