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I have lost all my files on Adobe Fresco, there is nothing on the cloud, what should I do?

New Here ,
Aug 21, 2023 Aug 21, 2023

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I was using Adobe Fresco, and my files was saving automaticaly on cloud, today I had some problem with singing in, when I finally signed in, my files were disappeared. How could I get my files back?

 

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Syncing & Storage

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New Here ,
Aug 21, 2023 Aug 21, 2023

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Same thing happened to me today! Really hoping someone has a solution. 

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Adobe Employee ,
Aug 23, 2023 Aug 23, 2023

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Hi All,

 

I understand the frustration you're facing due to the issues with your files missing in Adobe Fresco. Losing hours of work can indeed be disheartening, but rest assured, I'm here to provide assistance.

I've conducted a thorough review of the @Farshad_Shadpour account using the email ID associated with the community. As of now, your storage usage is well within the 20 GB quota, with 0 GB utilized. To further troubleshoot, would you mind logging in with a different email if you have any, as there is a possibility you were using a different account and letting me know the outcome? Additionally, would you mind confirming if you recently reinstalled the app?

 

Turning to @Anisha3180842515hb, I've examined your account details as well. It appears you've utilized 9.053 GB out of the available 9 GB. To address this storage constraint, I recommend considering either purchasing additional storage or efficiently managing the current storage by removing unnecessary artwork. This will not only enable you to save new files but also prevent data loss that could result from exceeding your storage limit. Taking these steps may help alleviate the issues you're encountering. Moreover, I noticed you've used multiple login options like Facebook, Apple, and Google, I recommend logging out and signing in using each one until you locate your files. This might help resolve the issue you're facing.

 

Let me know how it goes.

 

Best,

Anshul Saini

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New Here ,
Aug 24, 2023 Aug 24, 2023

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Thanks for the reply, I had a long chat session with several agent from adobe support, and I followed all recommandations from them, but it was unsuccessful. They finally told me that there s no way to recover files. what ever, I gave up, I have deleted my account from adobe, and I do not intend to buy anything from adobe. 
It is unacceptable that a software has such critical issues. It could simply save the file on my laptop when my storge is full or 0 or what ever, or at least warn me when I want to save a file.

Can you imagine around 10 recent file has lost (not huge files), while there was only a few old files on my list which were very small in size. Just some sample files which I don't need them.

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Adobe Employee ,
Aug 24, 2023 Aug 24, 2023

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I can understand your frustration regarding the file loss, and I'm really sorry for the inconvenience this has caused. It's disheartening to lose your work, and I genuinely apologize for any distress this situation has brought about.

 

We are actively working to enhance the experience and prevent such issues in the future. Your feedback is valued and will contribute to improving the software's reliability.

 

If you ever reconsider using Adobe products in the future, please know that we are here to support you. If you have any other questions or concerns, don't hesitate to reach out.

 

Best regards,

Anshul Saini

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