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I have loved fresco so far, but detail work is impossible because of this glitch.

New Here ,
May 17, 2021 May 17, 2021

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Whenever finish a line and pick up my stylus, it draws an extra line backwards over the last part of the line. I have looked through all the settings to see how I could fix this but found nothing. All the brushes seem very interesting to experiment with so I would love to resolve this. a video is attached below: 

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Live brushes, Performance, Tools

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New Here ,
May 17, 2021 May 17, 2021

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Whenever finish a line and pick up my stylus, it draws an extra line backwards over the last part of the line. I have looked through all the settings to see how I could fix this but found nothing. All the brushes seem very interesting to experiment with so I would love to resolve this. a video is attached below: 

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Adobe Community Professional ,
May 18, 2021 May 18, 2021

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I've merged your two duplicate posts into one thread.

 

Other than adjusting brush settings (which I assume you've tried) I don't have any recommendations for you. Perhaps @Sue Garibaldi at Adobe has seen this before and can offer some ideas?

 

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New Here ,
May 18, 2021 May 18, 2021

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thanks! I couldn't figure out how to delete my original one haha. 

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Adobe Employee ,
May 18, 2021 May 18, 2021

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Hi Elise.

 

I'd like to see all of your device/app information so please send us an email using Fresco's Report A Bug link (App  Settings > Help > Support > Report A Bug ); all of your device/app information will auto-populate the email.

 

You don't have to repeat all of this when you  write there, but it would be helpful to know which brush you're using. 

 

Sue.

 

 

 

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New Here ,
May 18, 2021 May 18, 2021

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I sent an email, thanks!

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Adobe Employee ,
May 18, 2021 May 18, 2021

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I responded Elise. 

 

Sue.

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New Here ,
May 18, 2021 May 18, 2021

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for some reason, I am unable to find your email. would it be okay if you messaged me the data on this account? sorry for the inconvenience. 

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Adobe Employee ,
May 18, 2021 May 18, 2021

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Elise. 

 

It looks like an Outlook email addy. But here's what I wrote:

 

Thanks for writing here so I could see your device info.

I had a feeling... Your GPU Driver appears to be really out of date. Try updating that and see if that makes a difference with regard to the strokes that are being made. If there's no notification on your device, you should find the information you need here: https://downloadcenter.intel.com/product/126789/Intel-UHD-Graphics-620

Let me know how it's going. 

 

Sue.

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New Here ,
May 18, 2021 May 18, 2021

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I have updated all of my drivers, and the website is telling me that I am up to date. I am still having the same issue, unfortunately. Please let me know if you have any other suggestions.

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Adobe Employee ,
May 19, 2021 May 19, 2021

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Elise.

 

I had hoped that update would solve the problem. When it didn't, I sent your comments and your video to one of Fresco's engineers and he said that this is a known issue that they've already begun looking into.

 

Because it's based to a large extent on people's drawing styles (it tends to become noticeable when people draw shorter/quicker strokes and less noticeable when strokes are slower/longer) it does not happen to everyone.

 

The good news is that they have been able to reproduce it in-house and that is the first step toward finding a solution.

 

I don't have a more concrete solution/workaround for you right now but I wanted to let you know what I discovered.

 

Sue.

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New Here ,
May 19, 2021 May 19, 2021

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thank you for all your help! I'm looking forward to a possible solution in the future.

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Adobe Community Professional ,
May 18, 2021 May 18, 2021

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Yeah, I'm puzzled by this too

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