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Impossible to uptade after changing hard drive

Community Beginner ,
Jun 28, 2023 Jun 28, 2023

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Hi, 

I recently changed my old hdd to a ssd using migration/clone tool. Everything is working fine, except that I can't install the last Fresco's update. I've try to uninstall/install creative cloud again, changing the path of installation, on my both ssd, and all the advices on error 176 on adobe's page, but still the same, error after 2%. 

I would like to add that since a moment, I think it was 2 updates earlier, the windows arrow doesn't disappear anymore, I've tried all the things I've read on this issue but still the same, I've tried on other drawing software and don't have this problem, only on fresco.

 

I'd appreciate some help, thanks 😉

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Activation installation and billing , Performance

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correct answers 1 Correct answer

Community Beginner , Jun 28, 2023 Jun 28, 2023

It finally worked, uninstall clean everything,reboot and reinstall fixed the issue, thank you again  

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Community Expert ,
Jun 28, 2023 Jun 28, 2023

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I'm assuming you're talking about installing Fresco on a windows machine (what else 🙂 )?

Fresco is an app, in the old sense, and not a program. That means it installs in a completely separate folder than the Adobe ones, even if you'll find some Fresco titbits in the generic Adobe folder.
For example that prevents us from using the express keys on a graphic tablet to customise those for THIS specific app, as opposite to using custom functions for Photoshop, which has a proper .exe file, in a proper installation folder.

The Error 176 detects a faulty/restricted drive so I don't know if it's a restriction or a Fresco bug.

All that to say that I think you should contact Adobe directly.

to contact them just go here:

https://helpx.adobe.com/uk/support/adobe-fresco.html

and scroll down to where you can see "contact us". It will open a new window, so beware if you have an ad-blocker.

Imaginerie_0-1687947084652.png

see also if this thread helps
https://community.adobe.com/t5/download-install-discussions/re-exit-code-176-not-installing-to-netwo...

 

PS: The cursor problem is a bug, everyone has it, we are waiting for the dev team to resolve it.

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Community Beginner ,
Jun 28, 2023 Jun 28, 2023

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Tysm for the answer, I'll try all this 

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Community Expert ,
Jun 28, 2023 Jun 28, 2023

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Good luck!

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Community Beginner ,
Jun 28, 2023 Jun 28, 2023

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It finally worked, uninstall clean everything,reboot and reinstall fixed the issue, thank you again  

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Community Expert ,
Jun 28, 2023 Jun 28, 2023

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Not sure if my advice helped to be honest, but glad it worked nonetheless!

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