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it crashes

Community Beginner ,
Oct 21, 2023 Oct 21, 2023

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when I try to open a file on local disk or cloud, it crashs. window just disappears when loading is finished on cloud document,  or  loading forever when I trying open local file. I tried log-out, log-out and log-in again, windows log in as administrator account, open as administrator, format because I thought maybe window 11 is problem so windows 10 may work, update drivers, uninstall and reinstall again using adobe cleaner,  and things but it does not work.

 

I tried to attached log file but it does not support zxp file. let me know how if you know it

 
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Adobe Employee ,
Oct 28, 2023 Oct 28, 2023

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Hello @바보말미잘330757027b3h,

 

Sorry to hear about this experience. Would you mind sharing the logs again by uploading them to (https://assets.adobe.com/files) or Dropbox/Google Drive, etc., and sharing a link here so we can check it with the team?

 

Note: While sharing the link, kindly make it public and enable the option to save a copy where applicable.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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Community Beginner ,
Oct 28, 2023 Oct 28, 2023

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Community Beginner ,
Nov 04, 2023 Nov 04, 2023

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aww. Hope you are worling on it 😞

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Community Beginner ,
Nov 12, 2023 Nov 12, 2023

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Community Beginner ,
Nov 12, 2023 Nov 12, 2023

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when I try to open a file on local disk or cloud, it crashs. window just disappears when loading is finished on cloud document or loading forever when I trying open local file. I tried log-out, log-out and log-in again, windows log in as administrator account, open fresco as administrator, format because I thought maybe window 11 is problem so windows 10 may work, update drivers, uninstall and reinstall again using adobe cleaner and things but it does not work. and I got no helpful comment on previous same post thus I reuploaded


https://shared-assets.adobe.com/link/1fa5310e-ab3f-4846-6a3e-85e335f50f7f
https://shared-assets.adobe.com/link/1ae4a7a8-6feb-4e85-7234-f07f1900a097

 

 

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Community Expert ,
Nov 12, 2023 Nov 12, 2023

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Hello!
I saw you already have the same question open in another post, I will merge this one with the original so it doesn't confuse other people.

Thanks!

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Community Beginner ,
Nov 13, 2023 Nov 13, 2023

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@Anubhav Majumder help me!

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