/t5/fresco-discussions/it-crashes/td-p/14177029Oct 21, 2023
Oct 21, 2023
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when I try to open a file on local disk or cloud, it crashs. window just disappears when loading is finished on cloud document, or loading forever when I trying open local file. I tried log-out, log-out and log-in again, windows log in as administrator account, open as administrator, format because I thought maybe window 11 is problem so windows 10 may work, update drivers, uninstall and reinstall again using adobe cleaner, and things but it does not work.
I tried to attached log file but it does not support zxp file. let me know how if you know it
Sorry to hear about this experience. Would you mind sharing the logs again by uploading them to (https://assets.adobe.com/files) or Dropbox/Google Drive, etc., and sharing a link here so we can check it with the team?
Note: While sharing the link, kindly make it public and enable the option to save a copy where applicable.
/t5/fresco-discussions/it-crashes/m-p/14228896#M11809Nov 12, 2023
Nov 12, 2023
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when I try to open a file on local disk or cloud, it crashs. window just disappears when loading is finished on cloud document or loading forever when I trying open local file. I tried log-out, log-out and log-in again, windows log in as administrator account, open fresco as administrator, format because I thought maybe window 11 is problem so windows 10 may work, update drivers, uninstall and reinstall again using adobe cleaner and things but it does not work. and I got no helpful comment on previous same post thus I reuploaded
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