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I reopenend fresco After a few date And strangely asked me for my email And password. Once i opened the app my files were all gone. I ma desperate.
Ho riaperto la app fresco dopo qualche giorno e mi ha stranamente chiesto email e password. Una volta aperto i miei file erano tutti spariti. Non posso trovarli da nessuna parte. Sono disperata.
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Is there any chance you've got two accounts? Possibly you've created them with one account then recently signed in with a different account?
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Hello @Arianna Elett26985639n83g,
Sorry to hear about this experience. Would you mind sharing the email addresses for Adobe IDs that you might have used for Fresco via DM so we can check it on our end?
Looking forward to your response.
Thanks,
Anubhav
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Yes of course
Email: [Personal info removed by Mod]
Please share personal info via DM
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I have sended you my email long time ago....i need a queek help please
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Hello @Arianna Elett26985639n83g,
Sorry for the late response. Would you mind trying to sign in via Facebook/Gmail/Apple to check if it helps? Also, kindly check if your work has been synced online at https://assets.adobe.com/cloud-documents.
Looking forward to your response.
Regards
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No...i already tried all my accounts