• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Mi files were all gone / file spariti nel nulla

New Here ,
Nov 06, 2022 Nov 06, 2022

Copy link to clipboard

Copied

I reopenend fresco After a few date And strangely asked me for my email And password. Once i opened the app my files were all gone. I ma desperate.

 

Ho riaperto la app fresco dopo qualche giorno e mi ha stranamente chiesto email e password. Una volta aperto i miei file erano tutti spariti. Non posso trovarli da nessuna parte. Sono disperata.

TOPICS
Device

Views

146

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 08, 2022 Nov 08, 2022

Copy link to clipboard

Copied

Is there any chance you've got two accounts? Possibly you've created them with one account then recently signed in with a different account?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 08, 2022 Nov 08, 2022

Copy link to clipboard

Copied

Hi, I thought about it and so I already tried all my account....

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 09, 2022 Nov 09, 2022

Copy link to clipboard

Copied

Hello @Arianna Elett26985639n83g,

 

Sorry to hear about this experience. Would you mind sharing the email addresses for Adobe IDs that you might have used for Fresco via DM so we can check it on our end?

Looking forward to your response.

 

Thanks,

Anubhav

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 09, 2022 Nov 09, 2022

Copy link to clipboard

Copied

Yes of course

Email: [Personal info removed by Mod]

 

Please share personal info via DM

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 28, 2022 Nov 28, 2022

Copy link to clipboard

Copied

I have sended you my email long time ago....i need a queek help please 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 29, 2022 Nov 29, 2022

Copy link to clipboard

Copied

LATEST

Hello @Arianna Elett26985639n83g,

 

Sorry for the late response. Would you mind trying to sign in via Facebook/Gmail/Apple to check if it helps? Also, kindly check if your work has been synced online at https://assets.adobe.com/cloud-documents.

 

Looking forward to your response.

 

Regards

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 28, 2022 Nov 28, 2022

Copy link to clipboard

Copied

No...i already tried all my accounts

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines