[Performance] Data Loss

[Arianna Elett26985639n83g]

I reopenend fresco After a few date And strangely asked me for my email And password. Once i opened the app my files were all gone. I ma desperate.

Ho riaperto la app fresco dopo qualche giorno e mi ha stranamente chiesto email e password. Una volta aperto i miei file erano tutti spariti. Non posso trovarli da nessuna parte. Sono disperata.

[Renamed by Mod]

[Sjaani]

Is there any chance you've got two accounts? Possibly you've created them with one account then recently signed in with a different account?

[Arianna Elett26985639n83g]

Hi, I thought about it and so I already tried all my account....

[Anubhav Majumder]

Hello @Arianna Elett26985639n83g,

Sorry to hear about this experience. Would you mind sharing the email addresses for Adobe IDs that you might have used for Fresco via DM so we can check it on our end?

Looking forward to your response.

Thanks,

Anubhav

[Arianna Elett26985639n83g]

Yes of course

Email: [Personal info removed by Mod]

Please share personal info via DM

[Arianna Elett26985639n83g]

I have sended you my email long time ago....i need a queek help please 

[Anubhav Majumder]

Hello @Arianna Elett26985639n83g,

Sorry for the late response. Would you mind trying to sign in via Facebook/Gmail/Apple to check if it helps? Also, kindly check if your work has been synced online at https://assets.adobe.com/cloud-documents.

Looking forward to your response.

Regards

[Arianna Elett26985639n83g]

No...i already tried all my accounts