• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

My illustration is gone following a crash

New Here ,
Jul 20, 2020 Jul 20, 2020

Copy link to clipboard

Copied

I'm using fresco on a Microsoft surface book. Last night I spent about 5-6 hours on an illustration. When I went to export it to a jpeg, my computer crashed. This morning I went to try again and now the document is back at the default of a new document. I'm not finding any other documents in my cloud or deleted works. Is there any way to recover it?

TOPICS
Device , Publish & export , Syncing & Storage

Views

209

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jul 20, 2020 Jul 20, 2020

Copy link to clipboard

Copied

LATEST

You would be best to contact the Fresco team directly for something like this.

Send an email to frescohelp@adobe.com

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines