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My work was lost because Fresco app shut down all the time

New Here ,
Sep 02, 2023 Sep 02, 2023

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My work was lost because Fresco app shut down all the time. When will you improve your application. This is the important issue. This is the main priority you should solve.

 

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How-to , Performance

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Community Expert ,
Sep 03, 2023 Sep 03, 2023

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Do an uninstall and a reinstall. See if that helps.

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New Here ,
Sep 09, 2023 Sep 09, 2023

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I did but still happen this issue 

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Adobe Employee ,
Sep 04, 2023 Sep 04, 2023

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Hello @Piyanat32044366pogg,

 

We understand how frustrating it can be to experience crashes. I hope the suggestions shared by Nicktendo28 helped resolve the problem. If not, kindly try the following tips and let us know if it helps:

For Windows:

1. Go to Creative Cloud Desktop Application

2. Press Ctrl+Alt+R

3. It will show a dialog to Relaunch

4. Click Continue and wait for 2-3 minutes

5. Launch Fresco

 

Also, kindly reinstall the GPU drivers (Intel / NVIDIA / AMD) and set the Graphics Preference to High-Performance for Fresco (https://www.amd.com/en/support/kb/faq/gpu-110) and check if it helps.

 

Additionally, check if your work is synced online (https://assets.adobe.com/cloud-documents). If yes, please try resetting Fresco (https://support.microsoft.com/en-us/windows/repair-apps-and-programs-in-windows-e90eefe4-d0a2-7c1b-d...) and share your observations.

 

If the issue persists, kindly share the logs by following the steps in this help article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html) so we can check it with the team.

 

 

For iOS:

Kindly check if the OS and the Fresco app are the latest release versions (https://support.apple.com/en-us/HT204204), (https://support.apple.com/en-us/HT202180).

 

Also, kindly check if your work is synced online (https://assets.adobe.com/cloud-documents). If yes, try deleting Fresco, restarting your device, and then reinstalling the app to check if it helps.

 

If the issue persists, kindly share the crash report so that we can investigate this further:

  • Open iPad Settings > Privacy & Security > Analytics & Improvements > Analytics Data. You will see file names like “JetSam-2023-01-03-083327.ips” (2023-01-03 is the date in the log & 083327 is the time). Ensure you share the recent log file after the crash by looking at the timestamp.
  • Upload the file to (https://assets.adobe.com) and share a link to the file here or via DM.

 

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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New Here ,
Sep 09, 2023 Sep 09, 2023

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my file still lost. I did my work 1-2 hours but Adobe fresco delete my work in 1 second

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Community Expert ,
Sep 09, 2023 Sep 09, 2023

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I am sorry to hear this. Have you checked your cloud? Do you have Adobe Creative Cloud? you might be able to find it on your desktop or laptop. I had this issue before and could see it on a different system.

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