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No enough storage space...though it is! Bug???

New Here ,
Sep 30, 2019 Sep 30, 2019

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Hello!

Creating a new project in FR on ios 13.1 iPad Pro 12.9 (first gen) doesn't work for me. A window pops up with the message that it needs at least 3 GB of storage space. But there is 8 GB of unused space on the iPad.

 

Is it a bug?

 

I already reinstalled the app a couple times with no effect.

 

I'd really appreciate if someone could come up with a solution.

TOPICS
Performance, Syncing & Storage

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correct answers 1 Correct answer

Adobe Employee , Oct 04, 2019 Oct 04, 2019
Hi All, If you get that error again, try to restart your devices.  Let me know if that works. Regards, Sheena

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Adobe Employee ,
Sep 30, 2019 Sep 30, 2019

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Hi Oliver. 

 

This is indeed some sort of bug (https://community.adobe.com/t5/Fresco/I-have-30GB-space-free-but-the-app-says-it-needs-3GB-and-that-...) that seems to have something to do with discrepancy between the estimate of storage space reported by iOS and the storage space reported by Fresco. 

 

I'll post as soon as I know something more. 

 

Thanks for your patience; I know it's frustrating.

 

Sue.

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New Here ,
Oct 01, 2019 Oct 01, 2019

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Thank you, Sue:)

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Adobe Employee ,
Oct 01, 2019 Oct 01, 2019

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Oliver. Does this behavior repeat (sounds like it does)? If it does, would you send me a screenshot of the error message you're seeing? Thanks for your help with this.

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New Here ,
Oct 01, 2019 Oct 01, 2019

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Now, it seems to work...I don't know why. It seems to occur randomly.

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Adobe Employee ,
Oct 01, 2019 Oct 01, 2019

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Oliver. Hmmm... I'll pass that along but if you see the alert again, if you could take a screenshot it would be great.

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New Here ,
Sep 30, 2019 Sep 30, 2019

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I get the same message. Just bought 12.9’ iPad Pro w/256GB running iPadOS 13.1.2. Procreate installed perfectly and I will continue to use Fresco on my iPad 6th generation. I do expect to fully migrate to a Fresco in a future release on the iPad Pro as it is precisely the reason why I upgraded. Thank you for the acknowledgement and happy it wasn’t just me. 

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Adobe Employee ,
Sep 30, 2019 Sep 30, 2019

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Thanks Ralan. Every post helps the engineers troubleshoot.

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New Here ,
Oct 01, 2019 Oct 01, 2019

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I was in error iPad. Upon purchase iPad was running under 12.1.2 but read 13.1.2 iPadOS downloaded. After ensuring 13.1.2 installed I was able to download Fresco successfully. Sorry for any confusion as I am a great fan of Adobe’s Creative Cloud.

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Adobe Employee ,
Oct 04, 2019 Oct 04, 2019

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Hi All,

 

If you get that error again, try to restart your devices. 

Let me know if that works.

 

Regards,

Sheena

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