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[Performance] Fresco on iPad - Data Loss

New Here ,
Jan 17, 2023 Jan 17, 2023

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Hello, ive just signed into my account (fresco) and everything has gone? its not in deleted or anywhere. I was using a work email but the subscription was billed to my apple ID from which was iPad was synced to. My work email was recently removed from the adobe creative suite, however, i had the program prior to being added to the suite. Could this removal have any correlation to the fact everything has gone? and if so, how can i get it all back?? 


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Syncing & Storage

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Community Expert ,
Jan 17, 2023 Jan 17, 2023

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community>

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Community Expert ,
Jan 17, 2023 Jan 17, 2023

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Was your copy of Fresco ever signed into any other account before that? I know in Fresco, it's going to show whatever files you had that were from the Creative Cloud that it was signed into. If you're using a different account, then yeah, it might show as missing. 

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