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[Performance] Fresco on Windows - Crash on launch

New Here ,
Jan 18, 2023 Jan 18, 2023

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Good day

whenever I open fresco it loads and then crashes, I've tried deleting the new version and installing it again

I've tried CTLR - ALT -R, Deleting the creative cloud app and it is still crashing

 

Please advise on what to do

 

I use fresco on windows 10


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Community Expert ,
Jan 21, 2023 Jan 21, 2023

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I know you're using a Windows device, but what device do you have? How much RAM do you have?

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New Here ,
Jan 22, 2023 Jan 22, 2023

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I am on a pc with 16GB RAM, I can run all other Adobe products and hefty programs.

Fresco used to open, then just one day crashes while opening the app. 

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Adobe Employee ,
Jan 24, 2023 Jan 24, 2023

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Hello @Angela27994173cftz,

 

Sorry to hear about this experience. I hope the problem is resolved by now. If not, kindly try to update the GPU drivers (https://helpx.adobe.com/x-productkb/multi/update-graphics-driver.html) and set Fresco to use the High-Performance GPU (if your computer has multiple GPUs) by following the steps shared in this AMD help article (https://www.amd.com/en/support/kb/faq/gpu-110) and check if it helps.

 

If not, kindly share some more information, like the exact version of the OS and Fresco and system configuration (CPU/ GPU(s)/ Memory/ Display Monitors used), and the crash report by following the steps shared in this help article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html).
While submitting the report, kindly use the same email account used here in the community so we can locate it quickly.

 

Looking forward to your response.

 

Thanks,

Anubhav

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