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Please help, black screen on fresco workarea Ipad.

New Here ,
Sep 21, 2023 Sep 21, 2023

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Can anyone please help, I am getting a black screen on workarea. Even the layers I created are blank.

Also any new painting that i am creating are having the same issue. I'm using Ipad.

TOPICS
Canvas settings , Device , How-to , Layers

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Adobe Employee ,
Oct 13, 2023 Oct 13, 2023

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Hello @MEDHA32456225mupl,

 

We understand how frustrating it can be to experience technical issues in Fresco, especially in the middle of work. Would you mind updating the OS and the Fresco app to the latest version and checking if it helps?

(https://support.apple.com/en-us/HT204204), (https://support.apple.com/en-us/HT202180)

 

Also, kindly check if all of your work is synced online (https://assets.adobe.com/cloud-documents). If yes, try deleting Fresco, restarting your device, and then reinstalling the app to check if it helps.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

 

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