"Save has failed" (Error Code: 2) - Unable to Export to PSD

[MCarroll78]

When I import a photo file as a background layer, whenever I go back to the Home button, I get this error:

Restarting Fresco does not solve the issue and I lose all of my work. The file is blank. I have tried this with multiple image files, same error.

When I try to export to PSD to save my layers, I get this error:

Any help would be greatly appreciated.

[Sue Garibaldi]

Hi MCarroll. 

Please message me through Fresco's Report a bug link so I can see all of the device/app information that automatically populates the email. 

When you write just mention that you posted here and include a couple of pieces of additonal information:

* Your Creative Cloud storage: Open Fresco and tap the gear icon on the Home screen then from the App Settings menu tap Account > Creative Cloud storage.

* Did this just begin happening? Was Fresco working correctly previously?

* If it was working at one point, when you sign in with your Adobe ID to https://assets.adobe.com/cloud-documents does all of the work that's on your device show up there?

I'll keep an eye out for your email.

Sue.

[danielk75615262]

I have this problem also! This was not a problem previously. 

[toddgarvin-kw]

Having this exact same problem. This has been ongoing for about a week. Usually I just hit "retry" and everything worked. Today, my file wouldn't save no matter what I did. I eneded having to quit Fresco and restart. It saved the file upon relaunching the app. This is scary stuff considering I've been working on the file for several days.

[Paris5C1F]

I just encountered this problem, and my drawing has been wiped. I can't save or export the file once I have imported a photo into my Fresco drawing. 

[Sue Garibaldi]

Hi Paris. 

I just responded to your email but wanted to post here as well. I tried the steps posted above to duplicate these errors but I was unable to. I'm hoping to get your steps so I can try those. 

Thanks. 

Sue.

[danielk75615262]

I continue to have the same problem with one of my files. It won't save
within Fresco - same error

[Sue Garibaldi]

Daniel. 

I've been unable to reproduce the problem myself so I've asked the team for help troubleshooting. In the meantime, a few questions  for you:

Is it one file or every file? 

Is it synced?

Are you able to export it from https://assets.adobe.com/cloud-documents?

Have you tried duplicating it in Fresco to see if the duplicate will export from Fresco?

Let me know. I may want you to share the file with me. 

Sue.

[danielk75615262]

It is one file and I have duplicated, opened on desktop....etc. I have down
all the logical things. I am nervous this could afflict other files.

[Sue Garibaldi]

Daniel.

So can you see this drawing when you sign in to https://assets.adobe.com/cloud-documents?

Please message me through Fresco's Report a bug link (App Settings > Help > Support > Report A Bug so I can see all of the device/app information that automatically populates the email. Just mention that you posted here. 

When you write please share a link to this drawing with me. Here's how t do that:

In Cloud Documents or Recent, tap on the ellipses icon (...) under the problem drawing

* From the pop-up menu choose Share Link (make sure the toggle for "Allow save to Creative Cloud" is ON) and send that link to me.

I'll keep an eye out for your email.

Sue.

[danielk75615262]

what's the email to send the link to?

[Sue Garibaldi]

Daniel. 

You can send it from in Fresco using Report A Bug in App Settings > Help > Support > Report A Bug.

Sue.

[danielk75615262]

Report a bug doesn't work if you use Gmail only on the iPad.

If you send me a real email address I will send directly to you, but I'm
can't post to the group

[Sue Garibaldi]

Daniel. 

You're right; you do need to have mail set up in iOS Mail. You can send it to "frescohelp at adobe dot com," the only problem with that is I won't get any device/app information for you. 

Sue.

[traceorozco]

I have this same problem. It only occurred now. A day's work has just been wiped and the illustration is already due tomorrow. I have looked at my cloud files and it's not there. Version history also shows errors.

Please, this is scary, to have so much work just gone like that. I've already been in the habit of duplicating my files between big progresses but this latest progress erased all my work just when I'm about to complete the illustration. I have to redo so much in order to make my deadline at 8AM tomorrow and it's already 10PM.

[steviekthr3e]

this just happened to me. same error message. 2 hours of illustrating gone.

do you people not know how to make basic illustartion apps? its 2021

[Robin27111108uarg]

Just happened to me. Lost a bunch of progress on a work, and now I can't open it - gives error "the document does not appear to be a valid PSD file." Ridiculous.

Was enjoying Fresco until this happened. Traditional media does not suffer from these same ridiculous problems! Now the work is useless.

[Robin27111108uarg]

Same issue here! On another work I just did, I went to save the work, but when opening it again, it deleted everything and left a blank canvas! Absolutely ridiculous. Highly recommend ditching this app until they fix these critical issues. I went with Artstudio Pro, seems much better, and you can save your work in any cloud folder you want!

[steviekthr3e]

I'm entertaining Clipstudio subscription now. Between Fresco's finickyness and Adobe's overall circlej3rk to AI, their programs are becoming needlessly cumbersome.

[SimpleAsPi]

I have the same issue. I lost my file (about 2 hours of work) to error code 2. I thought perhaps it wass due to my file being too large, so I started afresh with half the dpi value for the same size. After  about 6 hours of work, error code 2 struck again! Can Fresco please save the last readable file rather than making me lose all my work? This just started for me a few days ago, but it's very frustrating.

[SimpleAsPi]

Just as an addendum for more clarity: I didn't import any photos into the file that got the error code 2 problem. Also, I'm working exclusivley in vector.

[SimpleAsPi]

Happy update: the pause I gave Fresco when I came here to post seems to have given it the timeit needed to sort itself out. When I came back to it, I gave the "Retry" button one more go, and to my surprise it suceeded in saving. I'm still scared of this error resurfacing, so for now I'll duplicate any file I've invested significant time in so that the dupllicate can serve as a form of back-up file.

Adobe, please let me know when this serious system bug gets fixed.

[Robin27111108uarg]

I recommend changing to a better app like Artstudio Pro. I just lost an entire work, even though I was careful to save and reopen the work, but when I did, it deleted the whole canvas! This app has critical issues and should be avoided until they're fixed, unless you want to potentially lose hours of work!

[ivyv18410086]

I just had the same problem, lost hours of work 3 times already 😞 I figured my Ipad was the problem but it looks like Fresco has a big issue. It's too bad because I loved working with it, but now I cannot trust it anymore. I really hope they will be able to fix this issue!!

[muhammad_6063]

Please check your file permissions, available disk space, or restart the application and try again.