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When I import a photo file as a background layer, whenever I go back to the Home button, I get this error:
Restarting Fresco does not solve the issue and I lose all of my work. The file is blank. I have tried this with multiple image files, same error.
When I try to export to PSD to save my layers, I get this error:
Any help would be greatly appreciated.
Please message me through Fresco's Report a bug link so I can see all of the device/app information that automatically populates the email.
When you write just mention that you posted here and include a couple of pieces of additonal information:
* Your Creative Cloud storage: Open Fresco and tap the gear icon on the Home screen then from the App Settings menu tap Account > Creative Cloud storage.
* Did this just begin happening? Was Fresco working correctly previously?
* If it was working at one point, when you sign in with your Adobe ID to https://assets.adobe.com/cloud-documents does all of the work that's on your device show up there?
I'll keep an eye out for your email.
I have this problem also! This was not a problem previously.
Having this exact same problem. This has been ongoing for about a week. Usually I just hit "retry" and everything worked. Today, my file wouldn't save no matter what I did. I eneded having to quit Fresco and restart. It saved the file upon relaunching the app. This is scary stuff considering I've been working on the file for several days.
I just encountered this problem, and my drawing has been wiped. I can't save or export the file once I have imported a photo into my Fresco drawing.
I just responded to your email but wanted to post here as well. I tried the steps posted above to duplicate these errors but I was unable to. I'm hoping to get your steps so I can try those.
I've been unable to reproduce the problem myself so I've asked the team for help troubleshooting. In the meantime, a few questions for you:
Is it one file or every file?
Is it synced?
Are you able to export it from https://assets.adobe.com/cloud-documents?
Have you tried duplicating it in Fresco to see if the duplicate will export from Fresco?
Let me know. I may want you to share the file with me.
So can you see this drawing when you sign in to https://assets.adobe.com/cloud-documents?
Please message me through Fresco's Report a bug link (App Settings > Help > Support > Report A Bug so I can see all of the device/app information that automatically populates the email. Just mention that you posted here.
When you write please share a link to this drawing with me. Here's how t do that:
In Cloud Documents or Recent, tap on the ellipses icon (...) under the problem drawing
* From the pop-up menu choose Share Link (make sure the toggle for "Allow save to Creative Cloud" is ON) and send that link to me.
I'll keep an eye out for your email.
You can send it from in Fresco using Report A Bug in App Settings > Help > Support > Report A Bug.
You're right; you do need to have mail set up in iOS Mail. You can send it to "frescohelp at adobe dot com," the only problem with that is I won't get any device/app information for you.
I have this same problem. It only occurred now. A day's work has just been wiped and the illustration is already due tomorrow. I have looked at my cloud files and it's not there. Version history also shows errors.
Please, this is scary, to have so much work just gone like that. I've already been in the habit of duplicating my files between big progresses but this latest progress erased all my work just when I'm about to complete the illustration. I have to redo so much in order to make my deadline at 8AM tomorrow and it's already 10PM.