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Recover Animation

New Here ,
Jul 05, 2024 Jul 05, 2024

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Hello. I was working on an animation, and I decided to go and save my work so far. Little did I know the pain that I would have to experience for the tenth time. After I hit the button to save, I was prompted with this error: "File failed to save, please try again." And when I would hit retry, Fresco would instantly close. When I would go to re-open to app, I would recieve to option to send s crash report. After getting past that, I would go to open back up my file to continue working. But when I tried to click on it, I would be given this, painful, message. "File failed to open as PSD." This error gives me very little options. But, thankfully I could just export as a PSD and then import that file, right? WRONG. After trying to import that file, I am prompted with another, torturous message. "ERROR: Failed to import file into Fresco." 

So, now, as a last resort, I am turning to you; oh great Adobe gods, please help me to recover my animation before I stick my phone into a microwave and stand in-front of it. 🙂

TOPICS
Device , Import , Syncing & Storage

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Adobe Employee ,
Jul 08, 2024 Jul 08, 2024

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Hello @Finn38451247d62b,

We understand that technical issues can be frustrating. Would you mind trying to revert to an older version of the cloud document (https://adobe.ly/3XPwuSc) to check if it helps? Also, try creating a copy of the PSDC document on the website and then try to open it in Fresco and share your observations.

If the problem persists, kindly share a link to the file (https://adobe.ly/4eNj27z) so that we can check it on our end.

 

Note: While sharing the link, kindly ensure it is set to Public, and the option for Save a Copy is enabled.


Looking forward to hearing from you.

 

Thanks,

Anubhav

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