S.O.S !!!! all Fresco files missing when renaming or moving folder

[ana_6699]

all Fresco files missing when renaming or moving folder

how to recover ??

desaparecen todos los archivos de Fresco al renombrar o mover carpeta

¿¿¿¿cómo recuperarlos????

[Anubhav M]

Hello @ana_6699,

I am sorry to hear about your experience. Could you kindly check if all of your work is still available at the Cloud Documents portal? Also, are you using Fresco on a Windows computer or an iPad/iPhone?

Looking forward to hearing from you.

Anubhav

[ana_6699]

Hi Anubhav,

It happened in my iPad Pro 13”. I have checked in the Cloud in my computer and everywhere they appear empty.

I´m desesperante since work for weeks is gone!
For your info this happened to me before when trying to rename a Folder, that´s the reason I didn´t change the name only move it inside another folder. Both time inside Fresco in my iPad.

I´m sure that this “fatal error” occurs allways when doing either renaming or moving

Thanks for your help.

a n a

[personal info removed by moderator]

[Anubhav M]

Hello @ana_6699,

Thanks for sharing the details. I have sent you a DM. Kindly check.

Anubhav