Tela piscando

[Raquel352273555elx]

Quando estou ilustrando no Fresco, minha tela fica dando umas piscadinhas o tempo todo. O que faço para resolver?

[Raquel352273555elx]

Para quem perguntar, eu uso o Fresco no Windows 10

[Anubhav M]

Hello @Raquel352273555elx,

Sorry to hear about your experience. Would you mind trying to update the OS (https://support.microsoft.com/en-us/windows/update-windows-3c5ae7fc-9fb6-9af1-1984-b5e0412c556a) and the Fresco app (https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html) to the latest version and checking if it helps?

Also, try performing a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Fresco (https://www.amd.com/en/support/kb/faq/gpu-110) and share your observations.

Looking forward to hearing from you.

Thanks,

Anubhav

[Raquel352273555elx]

Já fiz tudo isso antes mesmo de fazer a pergunta aqui, mas nada funcionou. Tem alguma outra solução?

[Anshul_Saini]

I'm sorry to hear that you're still experiencing the flashing screen issue despite trying those troubleshooting steps, @Raquel352273555elx. It sounds like you've been proactive in trying to resolve the issue.

To further investigate and assist you better, could you please share a screen recording of the problem? Seeing the issue in action could provide valuable insight into what might be causing it.

Additionally, if you're using an external monitor with your Windows 10 setup, could you provide details about its specifications?

As a further troubleshooting step, I recommend booting your system in safe mode and then launching Fresco to see if the flashing persists. Booting in safe mode ensures that only essential system components are loaded, which can help determine if the issue is caused by conflicting software or drivers.

Thank you for your cooperation, and I look forward to assisting you further.

Best regards,

Anshul