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Why Am I Being Asked To Create More Storage Space?

Community Beginner ,
Aug 11, 2021 Aug 11, 2021

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Hi

 

I haven't opened Fresco for a few weeks. I have a paid subscription (most recent payment taken from my account on 4.8.21) which should entitle me to 100GB of storage, but I am unable to open the small number of files (approx 10-12 at present) I have stored in the cloud as I keep getting a window asking me to create more storage space, even though I've hardly used any.

 

Very frustrating, as I'm paying for a product I presently cannot use. Any advice would be gratefully received.

 

Regards

 

B

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Syncing & Storage

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Community Beginner ,
Aug 11, 2021 Aug 11, 2021

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Community Expert ,
Aug 13, 2021 Aug 13, 2021

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How much storage are you using at the moment? I know you say you have 10-12 files in the cloud,  but how big are those files? 

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Community Beginner ,
Aug 13, 2021 Aug 13, 2021

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Hi

Biggest file size is 140MB. Even if they were all that big I should still have plenty of storage room.

A

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