Adobe Fresco crashing on my surface studio pro 2

New Here ,
Feb 06, 2020 Feb 06, 2020

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Hello

 

Adobe Fresco is crashing on my surface studio pro 2 as soon as I try and launch the application 

any ideas what the problem could be ?

 

(Moving to the Fresco forum from the Get Started forum by Mod JSM)

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Creative Cloud, Installation, New user

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correct answers 1 Correct Answer

Adobe Employee , Feb 06, 2020 Feb 06, 2020
Hello philb9180484,   Kindly share the logs from your system for us to look into the issue. Follow these steps for log collection: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html   Thanks, Rohit

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Adobe Employee ,
Feb 06, 2020 Feb 06, 2020

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Hello philb9180484,

 

Kindly share the logs from your system for us to look into the issue. Follow these steps for log collection:

https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

 

Thanks,

Rohit

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Adobe Employee ,
Feb 09, 2020 Feb 09, 2020

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Hi there,

 

Thanks for reaching out. In addition to sharing logs with Rohit, I'd recommend checking out a similar discussion in which user had same issue. Please visit https://community.adobe.com/t5/fresco/fresco-crashing-on-microsoft-surface-solved/td-p/10912826?page... for further details.

Hope it helps.

 

Regards,

Ashutosh

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