Adobe Fresco for Windows Error: Live Brushes Not Supported on This Device (Surface Pro 4)

Community Beginner ,
Nov 05, 2019 Nov 05, 2019

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I was extremely excited about the release of Adobe Fresco for Windows for my Surface Pro, especially when my particular model the Surface Pro 4 was listed as a supported device.  I installed the program and when I clicked on the live brushes icon I get "Live Brushes are not supported on this device" as an error.

 

I'm not understanding how we are asked to pay $10.00/month for one of the most innovative features such as live brushes when no where on the Adobe Fresco for Windows webisite does it say that the live brushes feature is not supported on a Surface Pro 4 when this device is listed as a supported device.  Is this feature going to be supported in the future or is there a workaround for this?  If so what is the workaround?  My Intel graphic drivers are up to date on the Microsoft and Intel website so that is not the problem.  Please warn people before they spend their money on this program for a major feature that in reality is not supported as advertised.  Thanks. (very, very disappointed in Adobe, Inc.)

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Adobe Employee , Nov 06, 2019 Nov 06, 2019
iPeaches.  I completely understand your frustration. And your disappointment. And can tell you this much: The team is hoping to enable Live Brushes support on the Surface Pro 4.  I'm sorry I don't have more information than that right now.  Sue.

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New Here ,
Nov 05, 2019 Nov 05, 2019

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+1

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Adobe Employee ,
Nov 06, 2019 Nov 06, 2019

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iPeaches. 

 

I completely understand your frustration. And your disappointment. And can tell you this much: The team is hoping to enable Live Brushes support on the Surface Pro 4. 

 

I'm sorry I don't have more information than that right now. 

 

Sue.

 

 

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Community Beginner ,
Nov 06, 2019 Nov 06, 2019

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Dear Sue, Adobe:

 

That's excellent news!  I can't wait until Live Brushes are supported for the Surface Pro 4.  Thank you for the reply.  

 

Peaches... 🙂

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New Here ,
Nov 07, 2019 Nov 07, 2019

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I have the Surface Pro (the model between Pro 4 and Pro 5) Live Brushes arent supported on this model either?

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New Here ,
Nov 22, 2019 Nov 22, 2019

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Will this be the same for the Surface Go too? As currently Live Brushes are unavailable.

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Explorer ,
May 19, 2020 May 19, 2020

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Live brushes are currently available on the Surface Go and they work very smoothly. Impressive!

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New Here ,
Jun 30, 2020 Jun 30, 2020

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they don't seem to be working on my surface go, why is that?

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New Here ,
Jan 17, 2020 Jan 17, 2020

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Hello,

 

I am obviously having similar frustration at the lack of support for live brushes on Surface devices, since it has been a couple months since this post are there any new developments? Specifically any sort of timeline with regard to live brush integration for the Surface Pro?

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Community Beginner ,
Jan 20, 2020 Jan 20, 2020

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Cody, I'm wondering the same thing.  I signed up for the six month trial on my iPad which is up in February.  I'm not sure if that same subscription is carrying over to my Surface Pro 4 since I signed into Creative Cloud with my Apple ID Fresco for Windows was released.  Thankfully, I am not sub'd to any other Adobe Products so it will be $10/mo come February.  That's in a few weeks.  Also, the "coming soon" features are also not released yet.  Therefore, if the Live brushes are not relased by the time my trial is concluded, I'm undubbing until they are so that's $10/month I'm saving.  When I see they are released I'll decide then if Adobe is worthy of my $$. 

 

It's a shame really.  Fresco is a beautiful innovative product for the Surface.  I'm very sad I didn't get to enjoy it fully because the company decided to release a beta version and expected us to pay for it.  Adobe should credit all surface users for all of the time we have been unable to use live brushes.  It's like using half a product.  Are we going to be able to pay half a subscription?  Let me try that and see how that works for me...

 

Peaches

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New Here ,
Feb 27, 2020 Feb 27, 2020

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I wish we would actually get some feedback on this. Two Fresco updates and no news on when support for Surface devices is coming.

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New Here ,
Nov 07, 2019 Nov 07, 2019

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same issue here.  It says my surface is supported on the list, but then I get the "Live brushes aren't supported on this device" message

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Community Beginner ,
Nov 15, 2019 Nov 15, 2019

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I have  Surface Pro 4, i5 intel, 64bit with an up-to-date intel HD graphics 520...and yet...live brushes are not supported. This really, really should be advertised. Long-time CC subscriber, very disappointed. 

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Community Beginner ,
May 20, 2020 May 20, 2020

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Same deal here, and it's very frustrating. My device (SP4, i5, 4gb ram) is listed as a supported device and the minimum requirements show 4gb ram. I was so excited for this app last year and haven't used it since live brushes (the reason for my excitement) aren't supported. There has seemingly been no reason i've seen given (though my own speculation says it's a ram thing...can anyone confirm it works on a SP4 with 8gb ram?), and promises for support. If this is happening, I will be thrilled, but it would be good to know WHEN this support is coming.

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New Here ,
Jul 01, 2020 Jul 01, 2020

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Same here 😕 I bought a Surface Go only to use Fresco and... it says that live brushes are not supported. Well I'm so disappointed. Hope it will be fix very soon.

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Explorer ,
Jul 24, 2020 Jul 24, 2020

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That's odd. Fresco and live brushes work beautifully on my Surface Go (8GB RAM version).

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