Adobe fresco is not running

New Here ,
Jan 28, 2020 Jan 28, 2020

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I'm using a photo-graphical plan.
Photoshop and light room are implemented.
I checked all graphics cards, processes and directx.
But fresco doesn't work.
On the start screen, the program will exit without warning.
The device I use is the fifth-generation Surface Pro.

 

저는 포토그래피플랜을 구독중입니다.

포토샵과 라이트룸을 비롯한 다른 프로그램은 정상작동하지만

프레스코만이 작동되지 않습니다.

다이렉트x의 버전과 그래픽프로세스와 관련된 모든 것을 업데이트했습니다.

저는 서피스프로 5세대를 사용중입니다.

해결안 부탁드립니다.

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Adobe Employee ,
Jan 29, 2020 Jan 29, 2020

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Hello leejoongjin,

 

Thanks for reaching out to us. Kindly share the logs from your system by following these steps:

https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

Regards,

Rohit

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