Adobe Fresco - Not enough Storage Space

Community Beginner ,
Oct 03, 2019 Oct 03, 2019

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Hi, 

 

I started using Adobe Fresco, but everytime I open it I get a message saying that I need at least 3gb of space on my iPad to be able to use it. I have more than 10 gb of free space so I don't really understand. I tried deleting a few things, restarting my iPad, re-downloading the app and I managed to make it work a few times, but I mostly just can't use it. 

 

I like using the app when I manage to make it work, so any advice would be welcomed 🙂 

 

Thank you, 

 

Isabelle

 

14/02/20 Update

Many months after I still have this problem. The issue went away for a while and it recently came back. The only way to fix it is to re-install the app and the last time I did that I lost a project I had worked on that I now have to re-do. Looking forward for this to be fixed, I'll be using procreate in the meanwhile

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correct answers 1 Correct Answer

Adobe Employee , Oct 06, 2019 Oct 06, 2019
Hi Wisbey and Ohiohaze. Wanted to make sure you saw my response above so I'm reposting it here: The team believes it's discovered the problem and we'll be releasing an update very soon that hopefully will resolve this issue.

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Adobe Community Professional ,
Oct 03, 2019 Oct 03, 2019

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That's really odd.  I'm not sure how the storage space thing is with the iPad,  I know sometimes with MacOS, it can get squirrley with the amount you have left and and what it needs.   what kind of iPad do you have?

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Community Beginner ,
Oct 03, 2019 Oct 03, 2019

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Yes it's weird! I have an Ipad 2018 (6th generation). The other apps (Adobe Sketch & Draw) still work normally. I managed to make it work for today by deleting a few pictures and restarting it.

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Adobe Employee ,
Oct 03, 2019 Oct 03, 2019

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Hi Isabelle. The team is working on this. Are you getting the same alert every time you try to use the app? If you are, are you able to grab a screenshot? Thanks for your help with this.

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Community Beginner ,
Oct 03, 2019 Oct 03, 2019

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Hi Sue,

At the moment the app is working for me without this problem, but I will take a screenshot if it comes back. 

Basically, it is a pop up that appears when I open the app saying that I need at least 3 gb of free storage space on my iPad for Fresco to work. I can close it and navigate within the app, but I cannot open/use any documents without this pop up to appear again. 

 

Thanks for working on this! 

 

Isabelle

 

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Community Beginner ,
Oct 05, 2019 Oct 05, 2019

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Hi Sue,  The error message came back today after I managed to make it work by deleting a few things and restarting my iPad. I would like to send you the screenshot but it looks like I can't share it on here. It basically says that I now need 5gb of free storage space (instead of 3 as before)

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Adobe Employee ,
Oct 06, 2019 Oct 06, 2019

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Thanks Isabelle. I'm sorry. Don't worry about the screenshot, the team believes it's discovered the problem and we'll be releasing an update very soon that hopefully will resolve this issue.

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Adobe Employee ,
Oct 04, 2019 Oct 04, 2019

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Hi Isabelle,

 

If that error comes up again, do try to restart your device and then check. 

Let me know if that fixes the error.

 

Regards,

Sheena

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Community Beginner ,
Oct 05, 2019 Oct 05, 2019

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Hi Sheena, I tried this many times and it doesn't solve the problem. I usually delete a few apps/pictures and restart my iPad until it works but it always comes back at some point.

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New Here ,
Oct 05, 2019 Oct 05, 2019

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I am having the same issue. I have tried restarting the iPad and reinstalling the app

 

local storage shows 2gb free even though there is around 40gb free on the device. So it looks like there is a problem calculating free space. The app has also crashed a few times

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New Here ,
Oct 06, 2019 Oct 06, 2019

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I have the same problem says I need 3GB (or 5!) but I have 12 free.

Deleting and installing the App didn't work. iPad6. OS 13.1.2

13F7AD74-D8DC-44EF-8895-39D253E17D39.jpeg3B50840F-5157-481C-AD0C-DBF60B1CF00F.jpeg

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Adobe Employee ,
Oct 06, 2019 Oct 06, 2019

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Hi Wisbey and Ohiohaze. Wanted to make sure you saw my response above so I'm reposting it here: The team believes it's discovered the problem and we'll be releasing an update very soon that hopefully will resolve this issue.

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New Here ,
Oct 08, 2019 Oct 08, 2019

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Same problem here, so exitingly waiting for the update 👍🏻😁

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New Here ,
Oct 09, 2019 Oct 09, 2019

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I have the same problem, but only on the iPad 6 generation, iPad Pro with less space works just fine. Hope for a quick update, good job 😉

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New Here ,
Feb 08, 2020 Feb 08, 2020

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Same problem here and there are 4 months without any solution!

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Adobe Employee ,
Feb 20, 2020 Feb 20, 2020

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Hi there,

 

We're not receiving anymore queries for this error. Are you still facing this error?

Have you tried to uninstall and reinstall the app? Would you mind letting us know your device and OS info?

 

Regards,

Sheena

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New Here ,
May 26, 2020 May 26, 2020

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Hello! Same error here. I have an 32 GB Ipad Pro and I just lost one of my fresco projects because it didn't save it. The pop up says: "Low on storage. Your device is low on storage and document recovery has failed. Please free up device storage and retry. Cancel will discard unsaved edits and revert to the last saved version".

I have delated all the fotos and apps I had, and it is basically free of storage. So it is not the problem.

 

Do you have alreadu a solution?

Thank you,

Eliana

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Adobe Employee ,
May 26, 2020 May 26, 2020

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Hi there,

 

Would you mind confirming me the version of Fresco that you're using?

 

Regards,

Sheena

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New Here ,
Jun 15, 2020 Jun 15, 2020

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Hello, I Have the version 1.6.1

Thank you.
Eliana

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Adobe Employee ,
Jun 15, 2020 Jun 15, 2020

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Eliana. 

 

Please message me through  Fresco's Report A Bug link (tap the gear icon on the Home screen, then from the App Settings menu tap Help >  Support > Report A Bug) and make sure to leave in all of your device/app information. 

 

Sue.

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New Here ,
Oct 10, 2019 Oct 10, 2019

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Waiting for fix....

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New Here ,
Oct 23, 2019 Oct 23, 2019

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Any updates? I'm getting this error. 40gb are free, iPad Pro 2018

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Adobe Employee ,
Oct 23, 2019 Oct 23, 2019

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Hi bluecrabweb ,

 

I'm sorry that you're still facing this error. We've released a new update on Monday for the app which fixes this issue. 

Please see https://community.adobe.com/t5/Fresco/Fix-the-storage-errors-now/td-p/10690445 to know about the same.

 

Kindly update your app and then check. Feel free to loet us know if you still face the issue.

 

Regards,

Sheena

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New Here ,
Jan 15, 2020 Jan 15, 2020

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30D88348-E673-4826-B163-218F952AD111.pngThis is what I get when im trying to create a new document. Ive tried deleting the app getting rid of stuff. And I do have space. 

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New Here ,
Sep 11, 2020 Sep 11, 2020

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Hiya, 

 

I am having the same problem in September2020! I have noticed this thread is from last year. Anyone know if this has been resolved is there a workaround in place?

 

I can't open or work on any projects at the moment.

 

Any guidance much apreciated. 

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