App crashs when "loading document" at opening

Community Beginner ,
Apr 30, 2020 Apr 30, 2020

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Hello,

 

I've wanted to try Fresco so I installed it yesterday but shuts down with no message when "loading document" just after launch.

Fresco is installed in the "programFile>windowsApp" folder unlike Photoshop and such which are in the "programFile>Adobe" folder. Don't know if this could be a problem.

 

Already tried : 

Uninstall-> reinstall

Reboot Surface
Clean registrers
Reload Adobe creativ cloud 
Deconnect/Reconnect on Adobe creativ cloud
Updated my windows 

Install an older version of Fresco
Checked my Surface memory and the minimum requiredments are fulfilled

I tried following the steps with the log collector but no file is created on my desktop, instead I have the following message 

 

 

It happens every time I try to re-run. I run it as administator. 


And in my windows log this error show up when failing to open fresco : 
Chemin d’accès de l’application défaillante : C:\Program Files\WindowsApps\Adobe.Fresco_1.5.0.67_x64__pc75e8sa7ep4e\Fresco.exe
Chemin d’accès du module défaillant: C:\WINDOWS\System32\ucrtbase.dll

 

Thanks, 

Anais

 

(I posted this message here : https://community.adobe.com/t5/fresco/fresco-is-crashing-while-starting/m-p/11093450?page=1#M2033 but Since it a solved subject i'm not sure someone from support gonna see it)

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Adobe Community Professional ,
Apr 30, 2020 Apr 30, 2020

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Community Beginner ,
May 01, 2020 May 01, 2020

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Yeap, that's were I initially posted my message since I had the same issue (as I told at the end of this thread)

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