Can't import image?

New Here ,
May 18, 2021 May 18, 2021

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On Fresco, whenever I tried to import an image as a layer, it doesn't show up. This has happened before but it was able to resolve itself. I'm not sure if there's an effective way of resolving the issue so it doesn't happen again? I attached a screen recording of what happens when I tried importing an image. 

- JT
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Import, Layers, Performance

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Adobe Community Professional ,
May 18, 2021 May 18, 2021

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Hi kamikolart,

 

That is strange for sure, and I can't seem to duplicate it. Can you try again with a new document? Maybe try in the document you showed in the video, but creating a new layer above the current (hidden) layer? I tried a bunch of combinations, including having a hidden layer current, and couldn't get one to fail.

 

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New Here ,
May 18, 2021 May 18, 2021

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I tried both options, and I'm still having the same problem. 

- JT

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Adobe Employee ,
May 19, 2021 May 19, 2021

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Hi Kamikolart. 

 

A couple of things to check:

Make sure that the permission you've granted in iOS Settings > Fresco is "All Photos."

Have you tried uninstalling/reinstalling Fresco? (Do not do this unless you have first checked that all of the work on your iPad also shows up when you sign in to https://assets.adobe.com/cloud-documents.)

 

Let me know what you find. 

 

Sue.

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New Here ,
May 19, 2021 May 19, 2021

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I had let Fresco have access to all photos.

I have not tried that option, because it seemed to work again after my initial answer. I'll consider that solution if it happens again, thank you. 

- JT

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Adobe Employee ,
May 19, 2021 May 19, 2021

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Kamikolart. 

 

I'm glad it's working now but it's odd that it comes-and-goes. 

 

If it happens again, try force-quitting all apps and doing a hard restart of your iPad. 

 

Sue. 

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