Can't install Fresco

New Here ,
Oct 21, 2020 Oct 21, 2020

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Hi, I've tried to install Adobe Fresco for desktop, but it tells me that "Adobe Fresco is not compatible" with my graphic card. My PC has a Intel HD Graphics 5500 and a AMD Radeon R7 M260 (both recently updated). Any solution?

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Device, Performance

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Adobe Community Professional ,
Oct 21, 2020 Oct 21, 2020

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I'm not familiar with whether your Hardware is later than the required.
Have you checked the system requirements for Fresco?
Note the * on AMD which indicates additional specific requirements.
If your Hardware is newer than those listed, hopefully you'll hear from someone from Adobe.

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Adobe Employee ,
Oct 21, 2020 Oct 21, 2020

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Hello,

Both GPU cards on your system are not compatible to run Fresco. DirectX 12 with Feature level 12_1 is required for running Fresco. 

 

Hope this helps. 

Thanks,

Rohit

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New Here ,
Oct 22, 2020 Oct 22, 2020

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Thanks, Rohit.
Do you know why this happens to Fresco? My PC can run Premiere and After Effects despite the messages about incompatibility.

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