Cant finish install Fresco via Cloud desktop

Community Beginner ,
Nov 06, 2019 Nov 06, 2019

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Hi forgive me

 

i've tried to install Fresco into my surface pro 6. Creative cloud app took fresco till the 82% of the installation and than stopped.

I have cancelled but it remains there with the conceling ongoing but nothing happens and i cant continue to reinstall it.

 

Thank you if you can give some hints

Andrea

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Activation installation and billing

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correct answers 1 Correct Answer

Adobe Employee , Nov 13, 2019 Nov 13, 2019
Hello Andrea, We review the log file and it seems the installer got hung and never was able to complete. Have you tried machine restart and checked if Fresco shows an option for installation in Creative Cloud Application.  Let us know if it fixes the issue.  Thanks, Rohit

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Adobe Employee ,
Nov 06, 2019 Nov 06, 2019

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Hello Andrea,

 

We would need some logs from your system to debug the issue. Kindly follow these instructions for log collection and share with us:

https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html.

 

Regards,

Rohit

 

 

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Community Beginner ,
Nov 07, 2019 Nov 07, 2019

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Hi, 

 

upload done

AdobeLogs_20191107_055022_141-win.zip

this is the file name ,

 

Regards, 

Andrea.

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Community Beginner ,
Nov 08, 2019 Nov 08, 2019

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As shown by the picture, i cant either uninstall or re install fresco.

SharedScreenshot.jpg

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Adobe Employee ,
Nov 13, 2019 Nov 13, 2019

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Hello Andrea,


We review the log file and it seems the installer got hung and never was able to complete. Have you tried machine restart and checked if Fresco shows an option for installation in Creative Cloud Application. 

Let us know if it fixes the issue. 

 

Thanks,

Rohit

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Community Beginner ,
Nov 13, 2019 Nov 13, 2019

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Thank you Rohit.

 

I've tought i've already try a machine restart. I did it again and i was able to install Fresco.

 

Thank you

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Adobe Employee ,
Nov 14, 2019 Nov 14, 2019

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Awesome, glad this worked for you. Enjoy using Fresco. 

 

Thanks,

Rohit

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