Distorted & Not Saving Art

New Here ,
Jan 20, 2020 Jan 20, 2020

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I'm having a couple serious issues with Fresco:

 

1 - it doesn't always save the last couple layers I've drawn on. This is extremely frustrating and have lost hours of work. 
 

2 - sometimes when an existing file is opened, some of the vector art I've drawn distorts vertically. Again, hours of work gone.


I'm using a new iMac Pro with Apple Pencil 2. Does anyone possibly know a fix for these issues? In the mean time I guess I'll change back to Adobe Draw or find another vector drawing program.

 

TOPICS
Publish & export, Syncing & Storage, Vector Brushes

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Adobe Employee , Jan 23, 2020 Jan 23, 2020
Sure sounds good! I'll try to look for any similar issue reported and compare file info for the root cause. 

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Adobe Employee ,
Jan 23, 2020 Jan 23, 2020

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Hi there,

 

This sounds definitely frustrating. 

 

Would you confirm if this issue occurs with a specific file only or with multiple files? Also have you tried changing the network connections and see if it's just a syncing issue or not?

 

Regards,

Sheena

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New Here ,
Jan 23, 2020 Jan 23, 2020

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It looks to be on only one file. It’s a pretty large file - so it may have something to do with that, but the vertical distortion is really odd. What I’ve done since then is worked with smaller files and it’s been ok ever since. If you have any information on this please let me know. I’ll continue to see if I can find the causes and let you know if I find anything out. Thank you.

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Adobe Employee ,
Jan 23, 2020 Jan 23, 2020

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Sure sounds good!

 

I'll try to look for any similar issue reported and compare file info for the root cause. 

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