Error opening the app

New Here ,
Jul 02, 2020 Jul 02, 2020

Copy link to clipboard

Copied

I have installed the last update of adobe Fresco (1.7.0) and when opening it gives an error and does not open, I have a Microsoft surface Go, I am paying 10 $ for a program that does not work, with each new update the app was more and more slow but with this update it has stopped working, I don't mind paying for a good app but if it doesn't work, I want to know how to get my money back.thanks.,

TOPICS
Activation installation and billing

Views

108

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 07, 2020 Jul 07, 2020

Copy link to clipboard

Copied

Hi GussMusic. 

 

My apologies about the crashing.  The team has determined the underlying cause and is working on a fix to incorporate into the next build. 

 

Sue.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 20, 2020 Jul 20, 2020

Copy link to clipboard

Copied

LATEST

Hello GussMusic,

 

We have released a new version of Fresco. Kindly install from Creative Cloud Application and let us know if you are still facing any issues. 

 

Regards,

Rohit

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines