I'm using Fresco on my Surface Pro. I've favorited certain brushes, but the next time I open the document or any other document, there are no favorite brushes. They appear as favorites during my session, but not once I close the application and reopen it. Anyone else have this issue? Is it limited to the Surface Pro?
I've signed out and back in. I've even uninstalled the application and re-installed it. It's still the same. I can mark a brush as a favorite and while I still have the application open, it will show up. However, once I close the application, the favorites are no longer showing up.
Having the same issue and its consistent. I've starred the same brushes repeatedly but if I close the file, there are no favorites listed on the next file I open. I also have lost all the custom brushes I've added (they are stored and installed from my Creative Cloud files) and can't reload them. Gives an error saying it "could not import any usable brushes from the selected file." I can find no way to manage them or remove the ones I've added to see if I can re-add them. Seems like the favorites disappearing and the custom brushes disappearing started at the same time as it was working before last week (or seemed to, if my memory serves. I only just started using this after MAX). Surface Pro 6, i7 1.9 GHz, 16 GB RAM.
Can you share the Fresco version on your system? Kindly see if you have updated version installed, you can do so from Creative Cloud Desktop application.
Getting the exact same error. I haven't been able to use Fresco as I cannot import the Kyle brushes I need for my work, and also the favorites always disappear after closing Fresco. I'm on a Surface Pro 2017, Windows 10 x64 and I tried both with Fresco 1.3 and 1.2.
I'm on version 1.3.0 and the same thing just happened to me. I had a really good go of using Fresco. Importing brushes, saving favourites, really enjoying the app. I'm pretty sure I was able to use the saved imported brushes and favourites during 2 - 3 sessions. Now I've. gone in and it's all gone. It really makes me hesitate to set things up again and keep using the app of it's all going to disappear again.
Edit: After a restart of the app my imported 'Library Brushes' are back, but my favourites are still gone.
I'm on Windows and Fresco just lost all of my favorites again. This sort of error makes the app almost unusable. I can't set upy mdozen or so favorites every time I load the app.
Kindly confirm this that when you marked your Brushes favourite did you also make some changes to the document or you closed the document without editing it.
We are aware of the issue in which favourites are getting lost and will be rolling out the fix in next release. In case, this is not your scenario please share more details on the actions performed.
I'm sorry about this. We recently discovered a bug (that will be fixed in the next release) with brushes from the Mixer and Painting categories disappearing after being favorited. By any chance are those the brushes you've favorited?
If they are, will you try favoriting brushes from one of the other groups and see if those favorites stick?
If the brushes you've favorited are not from those groups, please tell me which groups they are in.
Hi Sue, they do stick in favorites, but when I imported the kyle's brushes for the first time they stick there , all of them, marking them as fav's kinda resolved my issue, thank you for the tip Sue n_n'' and I'm looking forward for the new update, have a nice one.
I have the same issue. I added several brushes to "favorites" from the Kyle's megapack but once I reopen the app they are no longer there. Using Windows HP ZBook workstation.
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