Favorite Brushes Not Saved

New Here ,
Nov 13, 2019

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I'm using Fresco on my Surface Pro.  I've favorited certain brushes, but the next time I open the document or any other document, there are no favorite brushes.  They appear as favorites during my session, but not once I close the application and reopen it.  Anyone else have this issue?  Is it limited to the Surface Pro?

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How-to, Performance

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Nov 13, 2019 1
Adobe Employee ,
Nov 14, 2019

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Hello kallan_clash,

 

Thanks for reporting this issue. We are looking into this and will get back to you. 

 

Regards,
Rohit

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Nov 14, 2019 0
Adobe Employee ,
Nov 19, 2019

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Hi there,

 

I'm afraid but I'm unable to reproduce your issue on my machine. The favourite brushes show up on all the files that are saved to my cloud docs. 

Have you tried to sign out and sign back in once to check if the favourite brushes show up?

 

Regards,

Sheena

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Nov 19, 2019 0
New Here ,
Nov 21, 2019

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I've signed out and back in. I've even uninstalled the application and re-installed it.  It's still the same. I can mark a brush as a favorite and while I still have the application open, it will show up. However, once I close the application, the favorites are no longer showing up.

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Nov 21, 2019 1
Community Beginner ,
Dec 09, 2019

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Having the same issue and its consistent.  I've starred the same brushes repeatedly but if I close the file, there are no favorites listed on the next file I open.  I also have lost all the custom brushes I've added (they are stored and installed from my Creative Cloud files) and can't reload them.  Gives an error saying it "could not import any usable brushes from the selected file."  I can find no way to manage them or remove the ones I've added to see if I can re-add them.  Seems like the favorites disappearing and the custom brushes disappearing started at the same time as it was working before last week (or seemed to, if my memory serves.  I only just started using this after MAX).  Surface Pro 6, i7 1.9 GHz, 16 GB RAM.  

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Dec 09, 2019 0
Adobe Employee ,
Dec 09, 2019

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Hello JerlMay,

 

Can you share the Fresco version on your system? Kindly see if you have updated version installed, you can do so from Creative Cloud Desktop application. 

 

Thanks,

Rohit

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Dec 09, 2019 0
Community Beginner ,
Dec 10, 2019

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Version 1.2.0

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Dec 10, 2019 0
New Here ,
Mar 11, 2020

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Getting the exact same error. I haven't been able to use Fresco as I cannot import the Kyle brushes I need for my work, and also the favorites always disappear after closing Fresco. I'm on a Surface Pro 2017, Windows 10 x64 and I tried both with Fresco 1.3 and 1.2.

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Mar 11, 2020 1
Adobe Employee ,
Mar 11, 2020

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Hello mariannew52892226 ,

 

Request you to share the ABR file and collect logs from your system by following these steps:

https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

 

Kindly share them at frescohelp@adobe.com

 

Thanks,

Rohit

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Mar 11, 2020 0
Community Beginner ,
Feb 18, 2020

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I'm on version 1.3.0 and the same thing just happened to me. I had a really good go of using Fresco. Importing brushes, saving favourites, really enjoying the app. I'm pretty sure I was able to use the saved imported brushes and favourites during 2 - 3 sessions. Now I've. gone in and it's all gone. It really makes me hesitate to set things up again and keep using the app of it's all going to disappear again.

 

Edit: After a restart of the app my imported 'Library Brushes' are back, but my favourites are still gone.

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Feb 18, 2020 1
Adobe Employee ,
Feb 24, 2020

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Hi All,

 

It looks like this issue is almost fixed. 

Would you guys mind letting us know if you're on iPad or windows devices?

 

Regards,

Sheena

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Feb 24, 2020 0
Community Beginner ,
Mar 05, 2020

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I'm on Windows and Fresco just lost all of my favorites again. This sort of error makes the app almost unusable. I can't set upy mdozen or so favorites every time I load the app.

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Mar 05, 2020 1
Adobe Employee ,
Mar 05, 2020

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Hi there,

 

Thanks for reporting. I'm checking with the team again.

 

Regards,

Sheena

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Mar 05, 2020 0
Adobe Employee ,
Mar 06, 2020

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Hello Andwalsh,

 

Kindly confirm this that when you marked your Brushes favourite did you also make some changes to the document or you closed the document without editing it. 

 

We are aware of the issue in which favourites are getting lost and will be rolling out the fix in next release. In case, this is not your scenario please share more details on the actions performed. 

 

Thanks,

Rohit

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Mar 06, 2020 0
New Here ,
Aug 18, 2020

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Same issue. Latest update

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Aug 18, 2020 1
Adobe Employee ,
Aug 18, 2020

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Are you on the iPad or Windows device?

 

 

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Aug 18, 2020 0
New Here ,
Aug 18, 2020

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I'm on a windows surface book 2. It's a recurring issue. Seems to happen
every time I update

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Aug 18, 2020 1