Files not syncing from Sketch to Fresco

New Here ,
May 20, 2020 May 20, 2020

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I recently downloaded Adobe Fresco and after having a few problems signing in due to not being able to have access, I was finally able to get into the app itself and decided to import some of my Adobe Sketch files to Fresco. However, when I chose one of the files to download, I always have this error message popping up: "Something went wrong. Please try again later" after barely having any progress. I tried signing out and re-signing back in, even trying the tutorials before importing my files in, and also re-syncing that same file into Fresco, but no success. I've attached a screenshot of the error. 


 

 

 

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Device, Syncing & Storage

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Community Beginner ,
May 20, 2020 May 20, 2020

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I'm having the same issue.

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Adobe Employee ,
May 20, 2020 May 20, 2020

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Hi Jent

 

There is urgent Creative Cloud maintenance going on that's affecting all documents stored in the cloud; I believe that's what's affecting your upload.

 

Things  should be working correctly soon.

 

Sorry for the inconvenience.

 

Sue.

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Explorer ,
Jul 07, 2020 Jul 07, 2020

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I am having problems syncing my projects from Fresco to cloud docs. The cloud says all docs are synced but when I go into my cloud docs its not there. The project is only in my recents. I want to duplicate the project but I cannot do this just from projects in recents. 

 

please help

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Adobe Employee ,
Jul 07, 2020 Jul 07, 2020

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DJ. 

 

Please sign in with your Adobe ID to https://assets.adobe.com/cloud-documents to check whether the drawing shows up there. 

If it does, force-quit Fresco, restart your device, then relaunch the app. 

 

Let me know how things are going.

 

Sue.

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