Filling tool gradually getting slower and slower - becoming impossible to keep working.

[ArtusEdouard]

Hello, i am working on a simple black and white drawing in fresco using vector, and the time needed to fill in objects is getting longer nad longer - litteraly 5 to ten minutes each time i want to fill something in.

All to say that progressing with this file is becoming quite time consuming and difficult.

has anybody had this issue before and does anyone know how to fix or work arounds ?

any help would be greatly appreciated - thanks.

[Sheena Kaul]

Hi there,

I apologize for the trouble and delay in responding to you. 

Are you still seeing this lag? Please confirm the version of the Fresco app on your device.

Also, is this lag appearing on a specific artwork or with all the files that you work on?

Regards,

Sheena

[Aboddon Grey]

I am also having the same issue and mine is up to date. It is incredibly annoying because the picture is super simple and taking an eon, while my others have been much larger and I have never had this issue with any of them. 

[Kemwer]

I also have the same problem with the updated version of Fresco it's annoying and making impossible to edit colors on 20+ drawings I have to do for work. What's the solution? 

[laurap40313758]

Im  having the same problem, what should I do?

[joelf5072449]

Same problem here, especially if I work in only one layer. Spreading the work over multiple layers helps for a while. The load time really grows seemingly exponentially. Cancelling the action also takes an anoying long time. 

Thanks, Joel. 

[Nopq]

Same issue with iPad Pro 12.9 2018 iOS 13.4.1. Almost unusable.

[izzypineda]

Same issue with the iPad, fill tool isn't working at all anymore.

[dcj3]

Is there any way to create a file in Procreate with a 300 or more dpi? This seems pretty useless without being able to print it in a fairly large format. I have tried reciting the canvas increasing the dimensions but the dpi is still very low. Please help me!

[dcj3]

Same problem here. The fill tool worked for a few times, then it take now 3-5 minutes which is unworkable. Any suggestions? 

[Sheena Kaul]

Hi All,

Has the uninstalling and reinstalling of the app helped in any way?

Just confirm as a part of the troubleshooting step.

Regards,

Sheena

[Nopq]

no, it didn't, having smaller layers helps tho

[Sheena Kaul]

Oh alright! 

[PurpleHearted]

Same here, very very annoying indeed.

[ABIKEOGH]

Anyone have any solutions?

[Sue Garibaldi]

Hi Abi. 

Sorry fill isn't working correctly.

The  team is looking into this and we're trying to get more information from people who are experiencing the problem.

Please contact me through Fresco's Report A Bug link (tap the gear icon in the upper right corner of the Home screen then from the App Settings menu tap Help > Support > Report A Bug) so I can see all of your device/app information, get some more information from you, and have you share with me the problematic drawing/s.

Thanks for your time with this. 

Sue.

[justinrobert]

Same problem. Color fill takes forever to fill. Also, is there an option to simply select all in a layer and change the color?

[Sue Garibaldi]

Hi Justin.

We have an engineer working on this. And in order for him to determine whether what he believes to be causing IS actually causing it, it would be extremely helpful if you could/would share your drawing with me. 

If you're okay with doing that, here's how:

* Go to the Cloud Documents screen and tap on the ellipses icon (...) under the drawing that's causing the problem.

* From the pop-up menu choose Share Link (make sure the toggle for "Allow save to Creative Cloud" is ON) and copy the link that's in that window.

* Please don't post that here but send it to me through Fresco's Report A Bug link (App Settings > Help > Support > Report A Bug) and just mention that you posted on this forum. 

About changing the color of all content on an entire layer: Unfortunately that's not possible currently. You'd have to change colors of groups of connected strokes one at a time.

Thanks for your help.

Sue.

[ISO Weird Light]

I'm also having problems. It takes whole minutes for me to use the paint bucket fill tool one time. Even when I press "cancel" because it's taking so long, it takes another minute or more for the program to unfreeze and become usable again. I've had problems with every file I've worked on this week. I'm happy to share a sample of my work as well, if it's helpful. Love the program in general, so looking forward to getting this bug worked out! 

[Sue Garibaldi]

Hi ISO.

As I mentioned to above, it would be extremely helpful if you could/would share your drawing with me. 

If you're okay with doing that, here's how:

* Go to the Cloud Documents screen and tap on the ellipses icon (...) under the drawing that's causing the problem.

* From the pop-up menu choose Share Link (make sure the toggle for "Allow save to Creative Cloud" is ON) and copy the link that's in that window.

* Please don't post that here but send it to me through Fresco's Report A Bug link (App Settings > Help > Support > Report A Bug) and just mention that you posted on this forum. 

Thanks for your help.

Sue.

[ArtusEdouard]

Just sent in an email with link to file as suggested.

[Sue Garibaldi]

Thanks Artus. 

I've responded there. 

Sue.

[ArtusEdouard]

Glad to help.

[PaulSchoondermark]

Has this issue been resolved? If so please let me know what to do. I'm having the same problem now. One extra thing i notice is that it takes really long in area's where i used an eraser and want to fill tame. An 'new' area of similar size fills much quicker.