Fix the storage errors now!

Adobe Employee ,
Oct 23, 2019

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We know that many of you had been struggling with the error where the app was asking for more storage on the device and wasn’t a pleasant experience.  

But the fix is here! We’ve released an update for the app today.  

 

Simply update the app on your device and this error will no longer appear.Simply update the app on your device and this error will no longer appear.

 

If you’re still facing the issue please let us know here.  

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Oct 23, 2019 1
New Here ,
Jun 06, 2020

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Hejsan mitt namn är Lars Robach! Jag har stora problem med att jag debbiteras fakturor till tjänster jag inte prenumererar för,dom tjänsterna har upphört. Jag har svarat att jag inte vill betala för en tjänst som har upphört!Jag fär hela tiden svar att mail-boxen är full!

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Jun 06, 2020 0
Adobe Employee ,
Jun 08, 2020

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Hi there,

 

I believe you've billing queries for which the best place to report is the Get Started board here: https://community.adobe.com/t5/get-started/bd-p/get-started 

You may also contact customer care via this link: https://helpx.adobe.com/in/contact.html

 

Regards,

Sheena

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Jun 08, 2020 0
New Here ,
Aug 01, 2020

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I am still definitely facing this 'Out of Storage' issue til this day. AUG 1 2020

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Aug 01, 2020 0
Adobe Employee ,
Aug 05, 2020

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Would you mind messaging us through the report a bug link so that e can get more details of your device and can help you fix the issue?

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Aug 05, 2020 0
New Here ,
Sep 11, 2020

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Hi there,

I have the most updated version of the app and this issue is still happening.

could you please advise?

 

Many thanks 

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Sep 11, 2020 0
New Here ,
Sep 14, 2020

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It keeps asking for storage for the mobile app.. how do you fix it on mobile? I always have to keep reinstalling it

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Sep 14, 2020 0
Adobe Employee ,
Sep 14, 2020

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Hi. 

 

Please message me through Fresco's Report A Bug link (tap the gear icon in the upper nav then App Settings > Help > Support > Send Feedback) so I can see all of your device/app information, will automatically populate the email.

 

Also, when you message me there, send me a screenshot of the alert you're seeing. 

 

Thanks. 

 

Sue.

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Sep 14, 2020 0
New Here ,
Sep 14, 2020

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[image: 9A7DD5CE-7348-42B6-8808-03AF3DF5C29B.png]

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Sep 14, 2020 0
Adobe Employee ,
Sep 14, 2020

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Hi. 

 

I can see that you've tried to post an image, but I can't see the image. 

 

Sue.

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Sep 14, 2020 0
New Here ,
Sep 15, 2020

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BF17E5A1-F723-4C63-BE75-06C4330E1011.png
Can you see it now?

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Sep 15, 2020 0
Adobe Employee ,
Sep 15, 2020

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Hi. 

 

Yes. I can see it.

 

But... I do also need to see what's showing as the free disk space on your device; that information will auto-populate the email you send me through Fresco's Report A Bug link. 

 

Sue.

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Sep 15, 2020 0
New Here ,
Sep 18, 2020

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8E8C5056-9D11-4B6B-A950-0623861A63D0.jpeg This?

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Sep 18, 2020 0