Fresco app keeps crashing on iPad

New Here ,
Jul 10, 2020 Jul 10, 2020

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I was using Fresco before it got crashed. Now it's still repeatedly crashing just once I open the app. I have tried reinstalling the app and restarting my iPad. Nothing works. Anyone can help? I ma super worry about my unfinished work.

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Adobe Employee ,
Jul 10, 2020 Jul 10, 2020

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Looks like it is a global issue with many other non-Adobe apps as well but our engineers are working on it. 

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New Here ,
Jul 10, 2020 Jul 10, 2020

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Same issue here. iPad Pro 11'' 2 gen. iPadOS 13.5.1.

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New Here ,
Jul 10, 2020 Jul 10, 2020

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Same here. I had the app running with some unfinished work last night. When I opened it this morning, the app crashed. I uninstalled, rebooted my ipad, checked the settings etc. nothing worked. Now I notice the same issue on Draw as well. 

 

I try to open the app and everything crashes as soon as the black screen appears. Nothing more. I should note, I don't have the issue with other non-adobe apps installed on my ipad.

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New Here ,
Jul 10, 2020 Jul 10, 2020

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I'm finding the same across most of the Adobe apps on my iPad Pro. Checked storage, restarted the app,  the iPad, re-installed the app too and none of it has worked. I've shared the logs with Adobe... hopefully this gets fixed soon! 

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Explorer ,
Jul 10, 2020 Jul 10, 2020

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I'm having the same problem, when I try to open, the message is: the app has crashed. Help!!!

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Community Beginner ,
Jul 10, 2020 Jul 10, 2020

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Happening with me too. No happening with any other app, though.

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Community Beginner ,
Jul 10, 2020 Jul 10, 2020

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We also can't get Fresco to open on brand new ipad- It crashes immediately upon opening. Coincidentally, same issue this morning with spotify on my iphone. 

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Community Beginner ,
Jul 10, 2020 Jul 10, 2020

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Whoops! 

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New Here ,
Jul 10, 2020 Jul 10, 2020

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same problem here

just bought the new iPad pro-2020 and the app kept crashing after I worked on it 

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Community Beginner ,
Jul 10, 2020 Jul 10, 2020

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Uh-oh. Just opened Sketch to see if it is happening with that too, and it is....... 

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New Here ,
Jul 10, 2020 Jul 10, 2020

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Same problem here.

For mine other Adobe's apps are not working at all......

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Community Beginner ,
Jul 10, 2020 Jul 10, 2020

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I have same issue, updated app, rebooted several times, even bought more iCloud storage. Still not workin 😞

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New Here ,
Jul 10, 2020 Jul 10, 2020

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What worked for me: 

 

Delete app and reinstall
Open photoshop and make sure it's loading. Keep open through this process.
Turn off WiFi and open Fresco - let it go to the login screen. 
Go back and turn on WiFi - come back to app. It might crash but repeat process and it should work. I got it to work after 2nd try. 

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Community Beginner ,
Jul 10, 2020 Jul 10, 2020

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It's crashing as it loads, so I don't get as far as a login screen 😞

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Community Beginner ,
Jul 10, 2020 Jul 10, 2020

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I have the same problem. I've been working on Fresco all morning - no problem. Went for lunch, relaunched, and it crashes. Now it crashes on launch every time. IPad iOS 13.5.1, loads of free memory, restarted, offloaded & reinstalled, bought extra storage... My Adobe Capture and Comp are fine - so far. Aargh - work to do!

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Adobe Employee ,
Jul 10, 2020 Jul 10, 2020

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The issue seems to be fixed. 

 

Let us know if you're still facing the issue. 

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New Here ,
Jul 10, 2020 Jul 10, 2020

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Same issue here. I got this iPad pro 11' just two days ago, brand new. So there should be no problem with the storage. I also tried reinstalling several times, rebooted the ipad, but nothing works. It just crashes when I click the app. I also have some works that I've been working on, so hope it can be fixed soon.

--- seems to be fixed!! Thx

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Explorer ,
Jul 10, 2020 Jul 10, 2020

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Ok right now i tried to uninstall and reinstall and now everything works.

Adobe Draw and Sketch were also crashed in my case.

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