Fresco crashes on start up on Surface Book 2

New Here ,
May 24, 2020 May 24, 2020

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I am having the hardest time getting Fresco to work on my Surface Book 2. I meet all the system requirments, I have over 100gbs worth of free space, 8gb of ram, I have space in my Creative Cloud, I am using the most current version of Windows 10 Pro, made sure gaming mode via my NIVIDA graphic card is turnned off, I have tried restarting creative cloud, checked to see if I had some (mentioned from a previous post about the same issue) malware (I don't), restarted my computer, made sure my computer and all programs are up to date, and I tried uninstalling and reinstalling which seems to be the only fix, but it only works once after it redownloads. If I close it, I lose the ability to ever run the app unless I uninstal it agan. I just sent my logs to Adobe, so I have already done that. It's worth noting I did not have this issue until I upgraded to 1.6. I downgraded to 1.5 and it seemed to solve the problem, but I would like to be able to use the new features in 1.6. Any fix would be greatly appricated.

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Device, Performance

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Adobe Employee ,
May 26, 2020 May 26, 2020

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Hi Mike. 

 

Sorry the current build isn't working for you. This is the first report we've had about this, so the team is going to take a look at the logs you sent. 

 

I'll post as soon as I hear back from someone. 

 

Sue.

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Adobe Employee ,
Jun 05, 2020 Jun 05, 2020

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Hello Mike,

 

Can you try cleaning you Creative Cloud libraries cache by following these instructions:

  • Logout from Creative Cloud App
  • C:\Users\[Your User Name]\AppData\Roaming\Adobe
  • Delete the Creative Cloud Libraries folder.
  • Login to Creative Cloud App 
  • Launch Fresco

 

Thanks,

Rohit

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