Fresco crashes when opening file

Community Beginner ,
Jan 17, 2020 Jan 17, 2020

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Adobe Fresco was working fine but is now crashing every time I try to open a file

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Community Beginner , Jan 19, 2020 Jan 19, 2020
to fix it i uninstalled and reinstalled the software - was a bit of a hassle but seems to have done the job

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New Here ,
Jan 18, 2020 Jan 18, 2020

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Same here. Both from my device or from the cloud, the app crashes. Using a new ipad.

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Community Beginner ,
Jan 19, 2020 Jan 19, 2020

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to fix it i uninstalled and reinstalled the software - was a bit of a hassle but seems to have done the job

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Community Beginner ,
Jul 10, 2020 Jul 10, 2020

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Hi,

My Adobe Fresco won't open if I click on it or restart my new Ipad. If I delete the app, will all my progress be lost?

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Adobe Employee ,
Jul 10, 2020 Jul 10, 2020

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The issue is fixed now. 

 

Let us know if you're still facing the issue. 

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Community Beginner ,
Oct 05, 2020 Oct 05, 2020

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I have Fresco 1.9.1 on Dell XPS 9360 with Windows 10 Build 19041.508. Fresco opened the first time and crashed. After that it immediatelly crashes on every next open. Tried to uninstall and install Fresco, but the problem remains.

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Adobe Employee ,
Oct 06, 2020 Oct 06, 2020

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That's not great. Would you mind checking the system requirements once to be sure that the app has the necessary capacity required within the device to function? 

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Community Beginner ,
Oct 06, 2020 Oct 06, 2020

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Thanks, seems that you pointed me to the problem solution.
I was connected through a docking station video card that blocked my Dell XPS 9360 Intel620 graphic card. Once I tried to work directly with my laptop, Fresco works fine. 
Thanks again.

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Adobe Employee ,
Oct 06, 2020 Oct 06, 2020

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You're welcome! 

 

I'm glad that Fresco is working for you now. 🙂 

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