Fresco deleted a file

[TLE906]

I have a document missing from a few weeks ago. I thought maybe I accidentally deleted it, but I checked the deleted files and it's not there. Anyone else have this issue? I've checked my assets on my Adobe account and I don’t see it there either. Everything else is still there though. Did Fresco just eat my file???

[Sjaani]

Yikes I hope it can be recovered. For something like this I would use the direct email address to the fresco team. You can find it in the help area of Fresco and use the direct link to Report a bug. (frescohelp at adobe dot com)

[KiKi_Painter]

The same thing happen to me. I had two files I was working on from a month or so back and they are just gone.  I have older files and newer files mixed in. It just seems random the two I lost. There is no sign of them at all. 

[Sue Garibaldi]

Hi TLESB.

Someone just brought your post to my attention and I'm concerned about your missing drawing. 

Please contact me through Fresco's Report A Bug link (App Settings > Help > Support > Report A Bug) so I can see all of the device/app information that auto-populates the email and begin the process of looking into this.

Sue. 

[flyingriceball]

Yes, something similar just happened to me on the iPad version of Fresco. I deleted one document and that caused the one next to it to disappear too. Neither of them appear in the Deleted tab.

[default00751p1ulk80]

Same here I just came back to my document being wiped clean. The doc history was empty too.

[foconnor@microsoft.com]

Yeah - hoping someone somewhere found a solution - I can't find the doc local on ipad or in version history on cloud, yet the original item with one or two layers of rough work is there - along with an identical doc with the name "mylostpainting conflict" - - the "conflict" is added apparently by Adobe in the cloud storage location.

I usually save local and cloud versions and was working on a painting for weeks - then a couple of days ago I opened Fresco and poof - just completely gone. No sign of it anywhere beyond the near useless early draft with almost no work showing as complete.

[foconnor@microsoft.com · Accepted solution]

UPDATE: It was user error, of a sort. But maybe helpful if someone is in a similar situation - recently I got a new work subscription to Adobe Creative Suite - and the email I'd previously used to log into Adobe, was applied to the new account - now with a separate upgraded id -- but at some point I must have logged in with old credentials - and my secondary email (Google in my case) became associated with that session and saved a copy - so if like me you're 100% positive you saved and saved as and saved again, it might be worth logging out and back in again with other credentials - google, facebook etc. 

I didn't regain everything I believe I lost, but I did manage to capture a snapshot of about 75% - which was a HUGE relief. So log out, log in again with one of the other credential choices or an older email - although I suspect this is more common for the FB/Google process -- and see if you didn't slip down a similar crack.