Fresco keeps closing on my windows laptop

New Here ,
Oct 03, 2020 Oct 03, 2020

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Hello there. I've been using Fresco for about 2 hours now. It has crashed over 20 times. I have an windows laptop with the latest windows version. How can I fix this?!!! 

 

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Device, How-to, Performance

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Adobe Employee ,
Oct 03, 2020 Oct 03, 2020

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Hello,

 

Kindly share few more details about the crash you are facing. 

1. Fresco Version you are using

2. Is it crashing on launch or while you are doing some operations on Canvas?

3. Can you share the Windows version and details of your system about GPU Card and driver? Output of dxdiag would contain all the information. 

 

Thanks,

Rohit

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New Here ,
Oct 04, 2020 Oct 04, 2020

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Hello!!

 

Yes I will share more details. 
1. Version 1.9.1 
2. Its crashing when I'm working on Canvas (drawing)
3. I have the windows 10 home. I have GeForce Game Ready driver version 456.55

 

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