Fresco keeps crashing on my new iPad

New Here ,
Mar 01, 2020 Mar 01, 2020

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I just bought a new iPad 7, and on the very first day got the iPad I installed Fresco. It seemed to work well but then later when I pressed the eyedropper tool, the app would just crash. It doesnt happen every time that I press the eyedropper tool, but it happened repetitively and I tried uninstalling and reinstalling the app, as well as turning my iPad off and back on. It doesnt work. 

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Adobe Community Professional , Mar 02, 2020 Mar 02, 2020
How much storage do you currently have on your iPad? Also, you might want to visit this thread, as well https://community.adobe.com/t5/fresco/fresco-crashes-after-second-launch/td-p/10719783

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Adobe Community Professional ,
Mar 02, 2020 Mar 02, 2020

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How much storage do you currently have on your iPad?

 

Also, you might want to visit this thread, as well https://community.adobe.com/t5/fresco/fresco-crashes-after-second-launch/td-p/10719783

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New Here ,
Mar 04, 2020 Mar 04, 2020

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I have literally nothing on my iPad right now cause i just bought it and only installed fresco on it. Ill check out the link thank you 

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New Here ,
Mar 18, 2020 Mar 18, 2020

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I have same issue, crashes when using the long press method to sample a color (not the actual eye dropper, but the shortcut).

 

have you found any solution?..

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New Here ,
May 06, 2020 May 06, 2020

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I HAVE THE SAME PROBLEM.  HAS ANYONE SOLVED THIS PROBLEM?  I OPENED APP; CREATED TEST SKETCH.

 

I HAVE OVER 400GB OF STORAGE AVAILABLE; IOS UP TO DATE; DELETED AND REINSTALLED APP.  CHECKED CLOUD STORAGE; MY TEST SKETCH WAS THERE.

 

 

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Community Beginner ,
Jul 01, 2020 Jul 01, 2020

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I have the same problem with Fresco, but on Wacom Mobile Studio Pro (Windows 10). The Adobe support couldn't help me, I've spent much time on it, but the problem didn't solved. The support representative advised me to contact Window support. Although I think that the problem is in the Fresco application 

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Adobe Employee ,
Jul 01, 2020 Jul 01, 2020

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Hello,

 

Can you share the logs from your system for us to look into the issue you are facing? 

 

You need to follow these steps: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

 

Thanks,

Rohit

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Community Beginner ,
Jul 01, 2020 Jul 01, 2020

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Hi! I've done all described steps, the the folder LogCollector is empty

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Community Beginner ,
Jul 01, 2020 Jul 01, 2020

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Here is the archive AdobeLogs_20200701_040759_292-win, I've found it through Windows search

https://yadi.sk/d/aPRMad6LnEl_3w 

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Adobe Employee ,
Jul 06, 2020 Jul 06, 2020

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Hello,

 

Thanks for sharing the logs, we are able to reproduce the issue and working on fixing it. Will share an update as soon as the fix is available. Sorry for the problem you are facing. 

 

Regards,
Rohit

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Community Beginner ,
Jul 10, 2020 Jul 10, 2020

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Hi,

 

I'm having a similar problem with my new Ipad. It was working fine, but today, when I tried to open Adobe Fresco, it would just load and go back to the home screen. I tried to restart my iPad but it still wouldn't open properly. 

If I delete the app and reinstall it, will my progress be lost?

(I have a good amount of storage and this is only happening today)

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Community Beginner ,
Jul 10, 2020 Jul 10, 2020

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I'm also having the same issue - starts to open but then disappears

 

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Community Beginner ,
Jul 18, 2020 Jul 18, 2020

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Hello!

Tell please, when this problem will be solved? Now I have the same situation.

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Adobe Employee ,
Jul 20, 2020 Jul 20, 2020

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LATEST

Hello Everyone,

 

We have released a new version of Fresco. Kindly install from Creative Cloud Application and let us know if you are still facing any issues. 

 

Regards,

Rohit

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New Here ,
May 07, 2020 May 07, 2020

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I am also on a brand new March 2020 release ipad Pro. Used Fresco without problems. Once I closed it down & tried to reopen it would open briefly then close entirely. Very frustrating.  Please tell me this app isn't unstable, as I am comparing to Procreate and much prefer this app.

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Community Beginner ,
Jul 10, 2020 Jul 10, 2020

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I am having same problem. Fresco crashing on launch. Did you get it fixed? 

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Community Beginner ,
Jul 10, 2020 Jul 10, 2020

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I'm having the exact same issue

 

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Community Beginner ,
Jul 10, 2020 Jul 10, 2020

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Really frustrating! No one from support answering either.

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Community Beginner ,
Jul 10, 2020 Jul 10, 2020

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Just had this response - I’ll be happy to assist you with Fresco crashing. We are currently getting many reports where most of the apps including Adobe apps are crashing on iOS devices. However apps can be launched if the device is offline. We are waiting for an official response from the Apple side. We will keep your case open & will update you once this issue is resolved.

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New Here ,
Jul 10, 2020 Jul 10, 2020

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Same here it was okay several hours ago, and then Adobe Fresco and Sketch started crashing. Tried everything but no luck at all.

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Community Beginner ,
Jul 10, 2020 Jul 10, 2020

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Turn your wifi off - the apps open then. They expect to fix it this afternoon.

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Adobe Employee ,
Jul 10, 2020 Jul 10, 2020

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The issue is fixed now. 

 

Let us know if you're still facing the issue. 

 

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New Here ,
Jul 13, 2020 Jul 13, 2020

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This issue is still happening on my ipad with Fresco. I have uninstalled and reinstalled, have storage space, and although it worked fine this morning, it no longer opens documents. Just shows "loading" for minutes and minutes.

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Adobe Employee ,
Jul 13, 2020 Jul 13, 2020

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Hi there,

 

Have you tried to connect to a different network connection and see if that helps?

 

Regards,

Sheena

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New Here ,
Jul 13, 2020 Jul 13, 2020

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I've tried both on wifi and off, yes. The files open on my macbook pro, but not on the ipad (they were made in fresco, and worked previously)

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