- Choose Start, type dxdiag in the Search text box, and then press Enter.
Note: If you receive the message "Do you want to allow DxDiag to check if your drivers are digitally signed?" click Yes. - In the DirectX Diagnostic Tool, select the Save All Information
- Save the file on your PC and share it here
It will help us in debugging the issue you are currently facing.
Thanks a lot,
Rohit