I can't create a new document or open a new one in Fresco (Surface 6)

New Here ,
Nov 07, 2019 Nov 07, 2019

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I install the Fresco on my Surface pro 6, but it can't create a document or open a .psd document. I have tried many sizes and diferent .psd. I also uninstall and install twice, but it not work. My Surface also has 34G to use, so it must be able to use the Fresco. I don't know what's wrong with it. How can I deal with it? 

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Device, Performance

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Adobe Employee , Nov 08, 2019 Nov 08, 2019
Hello ANZecho, Thanks for reaching out to us. Can you try following steps, quit Adobe Fresco if already running:1. Open the Adobe Creative Cloud Application2. Press Ctrl + Alt + R on your keyboard3. A dialog will pop up, click on Relaunch button4. Wait for 3-4 mins5. Launch Fresco  Let us know if this addresses the issue. Also, share the logs of your system by following these steps: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html. Thanks,Rohit

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Adobe Employee ,
Nov 08, 2019 Nov 08, 2019

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Hello ANZecho,

 

Thanks for reaching out to us. Can you try following steps, quit Adobe Fresco if already running:

1. Open the Adobe Creative Cloud Application

2. Press Ctrl + Alt + R on your keyboard

3. A dialog will pop up, click on Relaunch button

4. Wait for 3-4 mins

5. Launch Fresco 

 

Let us know if this addresses the issue. Also, share the logs of your system by following these steps: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html.

 

Thanks,

Rohit

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