I can't install Adobe Fresco!

Community Beginner ,
Oct 22, 2020 Oct 22, 2020

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I can't install Adobe Fresco because I am getting the information that my operating system is outdated and it is from Windows 10 v.1809. Which is not possible because yesterday I updated Windows to version 20H2 (the latest version of Windows). Minimum requirement Fresco is Windows 10 version 1903 or later, so...

Can help me someone?

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Adobe Employee ,
Oct 23, 2020 Oct 23, 2020

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Hi there,

 

Just to confirm have you double-checked the system requirements as mentioned here?

 

Regards,

Sheena

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Community Beginner ,
Oct 23, 2020 Oct 23, 2020

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Hi,

Yes, I checked these system requirements in 100%.

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Adobe Employee ,
Oct 23, 2020 Oct 23, 2020

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That's strange. 

Let me check with the team and update you.

 

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Adobe Employee ,
Oct 23, 2020 Oct 23, 2020

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Can you confirm me the device that you're using and which graphics driver is installed on your machine?

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Adobe Employee ,
Oct 23, 2020 Oct 23, 2020

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Hello Mateus,


Kindly provide following information from you system:

1. Output of dxdiag 

2. Logs from your system by following steps outlined here: http://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

 

This will help us in looking into the issue on your system.

 

Regards,

Rohit

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Community Beginner ,
Oct 25, 2020 Oct 25, 2020

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Hi,

Thank you a lot, I can install now!

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